Purpose & Overall Relevance for the Organization:

This role is responsible for ensuring Franchise mono-branded stores provide best-in-class consumer experience and deliver against Net Sales and profitability targets.

The Franchise Operations Excellence Manager will work with EM Cluster teams and other markets Franchise counterparts to facilitate the implementation of Franchise Operations best practices, conduct needs analysis, leading strategic projects, sharing latest tools, information and training, and proactively defining action plans to ensure the continuous improvement of the Franchise business performance in Emerging markets.

Key Responsibilities:

• Be the subject matter expert for EM Franchise teams on Store Operating models (House of Franchise) and Franchise Policies, facilitating knowledge/best practice sharing
• Facilitate and drive EM Pilots / Initiatives enhancing digital consumer experience and Membership acquisition in Franchise stores, to provide a truly consistent monobrand consumer experience
• Identify opportunities to drive the Franchise business performance and drive action plans in alignment with the Franchise teams
• Leverage cross-functional collaboration to facilitate the development of the Franchise channel
• Lead preparation and host Franchise functional meetings and sign offs 
• Develop the Franchise Reporting Suite (Sell-in & Sell-out data), ensuring data transparency and accuracy and supporting decision-making
• Support the Sr. Franchise Excellence Manager to deliver on large scale strategic projects
• Act as the point of contact for Clusters around all Franchise Excellence topics.
• Support Cluster teams with expansion plans and key roll-out projects
• Lead and drive the implementation of digital operations tools, to drive operational efficiency at store level

Key Relationships:

• Cluster Franchise stakeholders
• EM/Global DTC organization
• EM Finance, B&M, Sales Academy and IT

Knowledge, Skills and Abilities:

• Advanced user of MS Office suite of products
• Strong influential skills and understanding of the organization
• Critical & strategic thinking to identify enhancement areas in line with the business strategy and commercial plans
• Solution focused, able to lead development of implementation plans
• Fluent in English
• Additional languages are an advantage

Requisite Education and Experience / Minimum Qualifications:

• University degree in business, ideally with retail/sales focus or equivalent professional experience
• 2-3 years Retail operations experience
• Understanding of Retail operations, Finance
• Exposure to sports Retail / Franchise desired