Specialist, Customer Service (Order Management), Singapore

Accountabilities:

  • To execute Customer Service strategy.
  • To deliver performance levels as outlined in the adidas group standards.
  • To deliver reliability and responsiveness to customer requests and complaints.
  • To insert accurately customer pre-orders, stock and clearance orders in the system.
  • To call-off existing contract orders.
  • To process and send out the order confirmations.
  • To adjust order book according to delivery information and inform customers and sales team on delays.
  • To collect reactively re-orders for Customers.
  • To generate & compile inventory data to ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
  • Provide operational support for customer related functions on in-season injection buy. Coordinate with internal and external stakeholders and ensure all orders are captured in the system correctly.
  • To generate credit notes e.g. wrong pricing, wrong discounts, off-invoice discounts payment
  • To register and process returns and claims
  • To issue reports to follow up the different CS activities upon request
  • To send weekly sales report
  • To send weekly / ad-hoc delivery plan to warehouse for confirmation on delivery note creation
  • To establish adequate interface and communicate efficiently with internal cross-functions and external stakeholders
  • To maintain the order book accordingly (e.g. delivery date adjustments, cancellations, cleanse), ensuring accuracy on delivery dates and quantities

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Job Title:  Specialist, Customer Service (Order Management), Singapore

Brand:  adidas
Location:  Singapore
TEAM:  Customer Service
State:  01
Country/Region:  SG
Contract Type:  Full time
Number:  466728
Date:  Aug 11, 2022