Specialist, Customer Service (Order Management), Singapore


  • To execute Customer Service strategy.
  • To deliver performance levels as outlined in the adidas group standards.
  • To deliver reliability and responsiveness to customer requests and complaints.
  • To insert accurately customer pre-orders, stock and clearance orders in the system.
  • To call-off existing contract orders.
  • To process and send out the order confirmations.
  • To adjust order book according to delivery information and inform customers and sales team on delays.
  • To collect reactively re-orders for Customers.
  • To generate & compile inventory data to ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
  • Provide operational support for customer related functions on in-season injection buy. Coordinate with internal and external stakeholders and ensure all orders are captured in the system correctly.
  • To generate credit notes e.g. wrong pricing, wrong discounts, off-invoice discounts payment
  • To register and process returns and claims
  • To issue reports to follow up the different CS activities upon request
  • To send weekly sales report
  • To send weekly / ad-hoc delivery plan to warehouse for confirmation on delivery note creation
  • To establish adequate interface and communicate efficiently with internal cross-functions and external stakeholders
  • To maintain the order book accordingly (e.g. delivery date adjustments, cancellations, cleanse), ensuring accuracy on delivery dates and quantities


Knowledge, Skills, and Abilities:

  • A motivated and proactive self-starter
  • Excellent written and verbal communication skills
  • Strong project management skills to ensure timeliness across multiple workstreams and deliverables
  • Ability to work independently with minimal supervision
  • Ability to demonstrate strategic thinking and sound decision-making in the face of ambiguity
  • Solid understanding of order management processes and systems
  • Strong people skills for successful internal and external stakeholder management



Requisite Education and Experience / Minimum Qualifications:

  • Professional Background/Experience:
    • Functional: Minimum of 2 years of work experience in order management, sales operations, demand planning
    • Industry: Apparel/ fashion or FMCG Retail, 
    • Exposure: Sports, Fashion
  • IT:
    • Outlook: Advanced
    • Word: Advanced
    • Excel: Advanced 
    • PowerPoint: Advanced
    • Systems:  SAP (having knowledge of sales and distribution modules will be an advantage)
  • Language Skills:
    • English: Advanced
    • Local Language: Fluent

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Specialist, Customer Service (Order Management), Singapore

Brand:  adidas
Location:  Singapore
TEAM:  Customer Service
State:  01
Country/Region:  SG
Contract Type:  Full time
Number:  466728
Date:  May 28, 2023