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Specialist, Customer Service (Order Management)

Purpose/ Mission

Provide order management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.

Key Responsibilities

Functional

To execute Customer Service strategy.
To deliver performance levels as outlined in the adidas group standards.
To deliver reliability and responsiveness to customer requests and complaints.
To insert accurately customer pre-orders in the system.
To call-off existing contract orders.
To insert clearance orders in the system.
To process and send out the order confirmations.
To adjust order book according to delivery information and inform customers and sales team on delays.
To collect reactively re-orders for Customers.
To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show.
To communicate cross-functional between internal interfaces

Controlling

To measure progress on own KPIs
To report to all superiors along MIS guidelines
To ensure efficient monthly forecasting & reporting
To monitor and report on order status and compliance at a customer level.

Compliances

To observe both global and local policies and procedures in all dealings;
Support APAC changes and directions;
Perform other tasks as may be assigned from time to time

Professional background/ Experience

Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
Industry: Preferably in apparel/ fashion/ FW or FMCG Retail.
Exposure: Sports, Fashion
Education: Degree or Diploma Hospitality Studies / Logistics Management
Software/Technology: Outlook – Advanced, Word – Advanced, Excel – Advanced, Powerpoint – Advanced, Outlook – Basic, adiRace ERP – Advanced, adiPortal - Advanced
Language Skills: English – Advanced, Local Language - Fluent

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Specialist, Customer Service (Order Management)

Brand: adidas

Location: Manila

TEAM: Customer Service

State: 00

Country/Region: PH

Contract Type: Full time

Number: 493610

Date: May 25, 2023

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