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Specialist, Customer Service (Temp 8 months)

Functional:

 

  • To establish the most effective and efficient framework for the Customer Service organization jointly with the Commercial Manager in-line with adidas group standards.
  • To lead and manage the day to day Customer Service activities, ensuring reliability and responsiveness to customer requests and complaints.
  • To ensure proper administration, documentation and financial reconciliation of the customer base.
  • To lead the management of sales order process – sales order collection, reservation & confirmation. 
  • To co-lead with Ops and Finance the product delivery process so that our customer commitments are achieved - OTIF.
  • To co-lead the Inventory Management programme.
  • To work with the Sales team to develop close gap strategies.

 

Controlling:

 

  • To control and report department KPI’s
  • To ensure efficient monthly forecasting & reporting
  • To monitor and report on order status and compliance at a customer level.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Specialist, Customer Service (Temp 8 months)

Brand:  adidas
Location:  Ho Chi Minh City
TEAM:  Customer Service
State:  65
Country/Region:  VN
Contract Type:  Temp
Number:  231369
Date: