Specialist Customer Services

Purpose:

To offer reliable, relevant and competitive service levels to customers, while supporting the sales organization to achieve market share.

 

Key Responsibilities:

  • To act in line with  overall strategy for the Customer Service organization parallel  to the global strategy, aiming for maximum customer satisfaction
  • To insert key-accounts pre-orders in the system, if needed
  • To insert clearance orders in the system
  • To process and send out the orders confirmations
  • To maintain the order book accordingly, ensuring accuracy on delivery dates and quantities
  • To collect reactively re-orders for customers
  • To ensure proper administration, documentation and financial reconciliation of the customer base
  • To interact with Operations and Finance to ensure best service level to customers
  • To prepare necessary reports related with customer service
  • To measure progress on own KPIs
  • To attend telephone calls and reply e-mails / letters from customers and Sales team e.g. information request, OBM, cancellations
  • Be the main stakeholder in customer invoice process. Coordinate sales, finance and accounting departments to follow-up e-invoices and expense forms.

 

 

Requisite Education and Experience:

  • University degree in related fields
  • Focus on Sales / Supply Chain / Finance / Accounting
  • Minimum 1 or 2  years of customer service experience within large sales organisations in the FMCG industry, ideally Sporting Goods or Fashion management
  • Exposure: Sports
  • Strong interpersonal skills (e.g. communication)
  • Advanced level of IT skills ( Outlook, word, excel, PowerPoint)
  • Good level Commercial and business acumen knowledge
  • Fluent in written and spoken local language is a must
  • Good command in English

 

Effective Date:

Approved By:

Purpose:

To offer reliable, relevant and competitive service levels to customers, while supporting the sales organization to achieve market share.

 

Key Responsibilities:

  • To act in line with  overall strategy for the Customer Service organization parallel  to the global strategy, aiming for maximum customer satisfaction
  • To insert key-accounts pre-orders in the system, if needed
  • To insert clearance orders in the system
  • To process and send out the orders confirmations
  • To maintain the order book accordingly, ensuring accuracy on delivery dates and quantities
  • To collect reactively re-orders for customers
  • To ensure proper administration, documentation and financial reconciliation of the customer base
  • To interact with Operations and Finance to ensure best service level to customers
  • To prepare necessary reports related with customer service
  • To measure progress on own KPIs
  • To attend telephone calls and reply e-mails / letters from customers and Sales team e.g. information request, OBM, cancellations
  • Be the main stakeholder in customer invoice process. Coordinate sales, finance and accounting departments to follow-up e-invoices and expense forms.

 

 

Requisite Education and Experience:

  • University degree in related fields
  • Focus on Sales / Supply Chain / Finance / Accounting
  • Minimum 1 or 2  years of customer service experience within large sales organisations in the FMCG industry, ideally Sporting Goods or Fashion management
  • Exposure: Sports
  • Strong interpersonal skills (e.g. communication)
  • Advanced level of IT skills ( Outlook, word, excel, PowerPoint)
  • Good level Commercial and business acumen knowledge
  • Fluent in written and spoken local language is a must
  • Good command in English

 

Effective Date:

Approved By:

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Specialist Customer Services

Brand:  adidas
Location:  Istanbul
TEAM:  Customer Service
State:  34
Country/Region:  TR
Contract Type:  Full time
Number:  459011
Date:  Jun 3, 2022