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Support Operations Engineer

Purpose & Overall Relevance for the Organization:

The aim of the role is to work as part of a team on to provide 24/7/365 operational  support, incident management and stakeholder communication for the systems used to produce, publish and serve content for a range of adidas platforms and services (possibly

including mobile, tablet, desktop, and IPTV).

 

Key Responsibilities:

 

Configuration management

  • Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
  • Assists with audits to check the accuracy of information and undertakes any necessary corrective action under direction.

Release and deployment

  • Uses the tools and techniques for specific areas of release and deployment activities.
  • Administers the recording of activities, logging of results and documents technical activity undertaken.
  • May carry out early life support activities such as providing support advice to initial users.

Application support

  • Assists in the investigation and resolution of issues relating to applications.
  • Assists with specified maintenance procedures.

Problem management

  • Investigates problems in systems, processes and services.
  • Assists with the implementation of agreed remedies and preventative measures.

Incident management

  • Following agreed procedures, identifies, registers and categorises incidents.
  • Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
  • Maintains records and advises relevant persons of actions taken.

 

Requisite Education and Experience / Minimum Qualifications:

  • University degree with focus on IT or related areas.
  • Proficient spoken and written command of English.
  • Between 2 to 3 years of experience in IT (operational support, incident management, issues systems, incidents, server administration, scripting automation, AWS).

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Support Operations Engineer

Brand:  adidas
Location:  Bogota
TEAM:  Information Technology
State:  DC
Country/Region:  CO
Contract Type:  Full time
Number:  349927
Date:  Jul 21, 2021