Purpose & Overall Relevance for the Organization:

This position is responsible for assisting team leader and co-work with team members from Japan and Dalian team as well as 3rd-party vendor for below service lines:

• Time management

• Compensation administration

• Benefit administration

• Payroll administration

• Employee inquiries

Other country specific processes administration

Key Responsibilities:

• Complete all administrative tasks of the defined services independently and achieve the SLA requirements;
• Guide the junior team members on daily operation and share the knowledge proactively；
• Ensure the process is implemented by following the standards completely;
• Implement operation control steps compliance with legal requirements and internal policies;
• Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries;
• Escalate the process risks and updates to team leader on a timely manner;
• Ensure the process related documents are updated and submitted for review properly;
• Proactively identify the process improvement to achieve employees satisfactory and higher efficiency.

Knowledge, Skills, and Abilities:

• Excellent knowledge of MS-Office applications, especially Excel/Access; familiarity with VBA is an advantage;
• Experience with business computing solutions, ideally also with SAP-HR and ticketing solutions;
• Knowledge expert in payroll or C&B area;
• Good service mindset, people focus and self-motivated;
• Strong mindset in process improvement and continuous efficiency;
• Good team player, strong communication and interpersonal skills;
• Attention to details with good numerical & analytical skills;
• Eager to learn and keep the knowledge up to date.

Requisite Education and Experience / Minimum Qualifications:

• Minimum of 4 years of payroll or C&B work experience in a similar function for a multi-national company
• Undergraduate degree or equivalent professional experience
• Best knowledge of the Japan business needs, company rules, law and HR regulations
• Good command of Japanese and written English

Key Relationships:

• GBS H2R Japan Team Manager
• Global Functional Teams (Finance, Procurement, IT, ect)
• Japan HR Communiyt (HRBP, Rewards, TA, TP, ect,)
• GBS H2R Dalian Team
• Payroll & Benefits Services Vendors