Senior Specialist B2B & Self-Service Accounts

Purpose & Overall Relevance for the Organization:

To ensure profitable and sustainable account development with assigned Self Service Accounts and B2B partners in the assigned zone while respecting adidas category and brand image. The holder of this position is an ambassador for our Digital Wholesale Solutions.

 

Key Responsibilities:

  • Implement strategic sales plans to achieve business objectives and sales targets.
  • Assist to sales team identifying and acquiring new business opportunities within the B2B sector.
  • Assist to sales team preparing yearly, monthly, and weekly sales forecast for respective accounts and B2B partners.
  • Build and maintain strong, long-lasting customer relationships with adidas partners.
  • Conduct market research to identify trends and opportunities for growth.
  • Present and promote adidas products to potential and existing clients.
  • Be part of negotiation and close to sales agreements to maximize revenue.
  • Collaborate with internal teams to ensure customer satisfaction and seamless order processing.
  • Provide regular sales reports and updates to management.
  • Stay up to date with industry trends and competitor activities.
  • Coordination and development of assigned CLICK Field/Specialist accounts through the B2B platform CLICK to achieve the defined net sales target and to improve the customer experience with our brand.
  • Secure handling of daily account claims via Click tool with Customer Service, Credit Management, and others.
  • Be part of preselection of the range and offer for assigned accounts, based on seasonal focus products, technologies, and concepts.
  • Ensure digital content is created to provide a virtual and on the field quarterly sell-in to the CLICK accounts (e.g. product, category, highlight and technology presentations).
  • Ensure customers are compliant to our e-com policy and following our terms and conditions.
  • Closely monitor the pre-order intake and orderbook development of the assigned accounts and ensure customers place orders according to our sales timelines.
  • Provide accurate and timely input into sales planning forecasting cycle and support line manager.
  • Communicate with customers through the CLICK platform by using the Salesforce Sales and service tools.
  • Ensure customer segmentation and classification is up-to-date and update surveys annually.
  • Support manager to ensure customer master data is up-to-date and work closely with Finance on risk management, annual review and cleanup of account database.
  • As a Key user for Digital Wholesale solutions perform user acceptance test for new features on Digital Wholesale solutions and ensure end-to-end process testing (incl. SAP AFS with Customer Service and local IT support).

 

Controlling:

  • To measure progress on own KPIs
  • To be measured against defined Budget for assigned Self Service Accounts

 

Key Relationships:

  • East Digital Wholesale Solutions
  • East WHS Teams
  • East Sales Development
  • Cluster GTM Teams
  • Customer Service (Cluster/Zone and GBS)
  • Credit Management (Cluster/Zone and GBS)

 

 

Knowledge, Skills, and Abilities:

  • Strong communication skills: written, verbal and presentation
  • Ability to build strong relationships, both internal and external
  • High customer focus
  • Advanced skills in: Microsoft office, Newsletter/activation tools, Salesforce, Microstrategy
  • Affinity to digital tools and e-processes
  • Good organisational and analytical skills
  • Commercially driven
  • Fluent in written and spoken local language (Polish) and English


Requisite Education and Experience / Minimum Qualifications:

  • Successfully completed professional training in a commercial or service orientated industry
  • 2 - 3 years within a commercially driven organization, preferably with sales, customer service or marketing experience within adidas or comparable.
  • Cross-functional experience ideally with Customer Service/ Operations/ IT/ Sales/ Finance
  • Previous industry experience including sporting goods, fashion, FMCG would be a plus
  • Experience in Digital Marketing, e-Commerce, B2B und B2C

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Senior Specialist B2B & Self-Service Accounts

Brand:  adidas
Location:  Warsaw
TEAM:  Sales
State:  MZ
Country/Region:  PL
Contract Type:  Full time
Number:  513290
Date:  Jul 9, 2024