Retail Professional

Purpose & Overall Relevance for the Organization:

• Maintain a highly impactive, brand orientated consumer experience within the adidas store.
• Assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our store and consumers.
• Be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and store’s KPIs

Key Responsibilities:

• Role model consumer service behaviours
• Demonstrate confidence in their knowledge of their specialist area and optimize all consumer interactions.
• Promote efficient ways to manage the consumer "life cycle," which includes all the steps consumer go through when interacting with organizations.
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
• Creates and drives a service culture by ensuring all activities are centered on the consumer.
• Positively communicates and role models the adidas Brand Values.
• Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
• Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint
• Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance

Key Relationships:

• Consumers, Peers, Store Manager

Knowledge, Skills and Abilities:

• Excellent networking skills and customer relationship management
• Confident in using various digital tools and applications as a method to best service the consumer
• Knowledge and skills in driving financial results through Consumer Experience Services
• Has a background in sports or currently involved with a sports team/activity
• Has a background in retail sales and/or in a customer service facing role.
• Possesses and displays motivation and excitement within the specialist area
• Ability to work in high-stress situations effectively without compromising their team’s success
• Has good product knowledge of both Adidas & 3rd party products

Requisite Education and Experience / Minimum Qualifications:

• Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism.
• Experience in managing high level retail image and delivering consumer in-store experience