Purpose & Overall Relevance for the Organization:

Support smooth and efficient retail store operations by coordinating key operational services, supplier interactions, and internal processes. The role ensures that stores are fully equipped, compliant, and operationally supported, enabling retail teams to focus on delivering excellent customer experience and achieving business targets.

Key Responsibilities:

• Cooperate with retail contractors (cleaning services, security, taxi providers, etc.) on all topics related to stores’ operational support.
• Cooperate with landlords on rent, utility payments, and cost control matters.
• Ensure stores are provided with stationery, household products, and PPE (uniforms, badges, bags, etc.).
• Manage waste processes and support sustainability initiatives and culture in retail operations.
• Create and publish internal “News” for retail teams on the corporate intranet.
• Maintain and coordinate the retail uniform update and distribution process.
• Support store-related operational requests and ensure timely resolution of issues.
• Maintain documentation and records related to contractors and operational services.
• Participate in process improvement initiatives within retail support operations.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Experience in retail is a strong advantage.
• Strong communication and stakeholder management skills.
• High level of independence and initiative.
• Strong sense of responsibility and effectiveness in task execution.
• High level of empathy and service orientation.
• Well-developed organizational and time management skills.
• Superior attention to detail and accuracy.
• Intermediate proficiency in MS Word and Excel.
• English language proficiency: Intermediate+.

We offer:

• Competitive compensation & rewards (bonuses, referral program, etc.).
• Official employment in accordance with the Labor Code of the Republic of Kazakhstan.
• Hybrid work schedule (remote / office).
• Flexible working hours (from 8:00–10:00 to 17:00–19:00).
• Medical insurance.
• Partial compensation for lunches.
• 40% discount on company products.
• Corporate development programs (career opportunities in various departments of the company, including relocation to other countries).
•  Access to online learning platforms to further develop your skills.
• Opportunities to participate in sponsored adidas events.