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Specialist Customer Service DPC

This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.

Key Responsibilities:

  • Excellent sales and operational planning capabilities.
  • Ensure timely and accurate order entry and release of orders for processing.
  • Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries.
  • Review of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF.
  • Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
  • Process, coordinate and investigate customer shipment claims or return requests following existing Company procedures.
  • Cross-functional collaboration with internal departments including Sales, Finance, Logistics, Marketing.
  • Work towards both independent and team KPI’s to improve business standards, service levels and financial results.

 

 

Knowledge, Skills and Abilities:

  • University degree in Business and Administration, Supply Chain or Logistics.
  • Minimum 1-2 years of overall work experience in Customer Service, Order Fulfillment or Supply Chain.
  • Superior attention to detail and accuracy.
  • A high level of problem-solving ability.
  • Excellent communication skills and a proven ability to develop long-lasting relationships.
  • Strong Microsoft Excel skills are essential.
  • SAP knowledge an added advantage.
  • Team player with high planning, organizing and reporting abilities.
  • Fluency in Russian & English is a must.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.


At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:  Specialist Customer Service DPC

Brand: 
Location:  Almaty
TEAM:  Sales
State:  ALA
Country/Region:  KZ
Contract Type:  Full time
Number:  544928
Date:  May 15, 2026
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