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Assistant Service Manager (m/f/d)

 

 

Purpose

Application Operations

 

Key Responsibilities

 

Service Design, Transition & Operations

1. Service Level Management

  • Monitors and logs the actual service provided, compared to that required by service level agreements.
  • Assists application / platform or infrastructure improvements within service offering

2. Change Management

  • Documents changes based on requests for change.
  • Applies change control procedures.

3. Release and Deployment

  • Uses the tools and techniques for specific areas of release and deployment activities.
  • Administers the recording of activities, logging of results and documents technical activity undertaken.
  • May carry out early life support activities such as providing support advice to initial users.

4. Problem Management

  • Investigates problems in systems, processes and services.
  • Assists with the implementation of agreed remedies and preventative measures.

5. Incident Management

  • Following agreed procedures, identifies, registers and categorizes incidents.
  • Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
  • Maintains records and advises relevant persons of actions taken.

 

Knowledge, Capabilities and Experience

  • Advanced SAP Knowledge
  • English language (fluent)
  • Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result, such that learning is identified and absorbed
  • Understanding the needs of the internal or external stakeholders and keeping them in mind when taking actions or making decisions
  • Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
  • Understanding the needs, objectives and constraints of those in other disciplines and functions.
  • Working co-operatively (rather than competitively) with others to achieve a common goal.

 

Qualifications

  1. Four-year college or university degree with focus on IT or equivalent combination of education and experience
  2. Minimum of 1-2 years of progressive work experience in IT / Service Management across multiple geographic locations

 

 

 

 

 

Location:  Herzogenaurach
Country:  Germany
Team:  Information Technology
Brand:  adidas
Position Type:  Full time
Number:  189566
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