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Sales Associate / Hourly paid (m/f/d) befristet - Factory Outlet Aubonne
Purpose & Overall Relevance for the Organization
Contributes to the achievement or exceeding of sales figures and KPI targets by:
- Creating an emotional connection with the customer and representing the brand values
- Serving customers, selling products and diligently executing store operations
Key Responsibilities
- Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available
- Meets or exceeds customer expectations, boosts sales and drives brand recognition by using appropriate elements of the customer service model
- Creates an emotional connection with every customer by being a passionate and enthusiastic brand ambassador
- Proactively incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s)
- Maintains an appealing, pleasant and inviting environment for customers to shop in and pays attention to Visual Merchandising as well as tidiness and cleanliness
- Complies with store policies and procedures (SOM regulations) to maintain a safe shopping and working environment
- Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
- Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
- Minimizes loss by always keeping an eye on stock levels while serving customers
- Trains new team members (if applicable)
- Collaborates productively and respectfully with team members to meet or exceed store targets
- Completes all compulsory training programs and effectively transfers learning into skills on the job
- Communicates a desire to continually learn and seizes all available opportunities to advance his/her development and increase performance
- Cashier work (if applicable):
- Ensures correct payment processes including careful product handling
- Accurately completes cashing-up procedures
- Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
- Endless Aisle (if applicable):
- Engages our customers with the online shop by suggesting they use it through tablets in the store in order to drive online sales
- Stays up to date on news and products in the online shop to use this knowledge in sales talks
- Uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process
- Informs customers about new ordering/sales possibilities within the country (communicate Endless Aisle/online shop)
- Advises customers and provides support in case of questions on Endless Aisle/online shop
Authorities
- Not applicable
Key Relationships
- Customers
- Colleagues and supervisors
Knowledge, Skills and Abilities
- Competence of a Retail Professional
Requisite Education and Experience/Minimum Qualifications
- 0-3 years of retail experience
- Apprenticeship as a sales associate desirable
- Advanced knowledge of English
- Basic literacy and numeracy skills, communication skills
At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
– Culture Starts With People, It Starts With You –
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.