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Snr Specialist, eCOM Outbound and Return

Role Purpose

 

To overseeing and managing the day-to-day operations of the e-commerce business, ensuring seamless integration between platforms, 3PL, and customer service. This roles also respondsible for optimizing processes, improve operation, leads projects, and providing real-time support to ensure smooth order fulfillment, inventory management, and customer satisfaction.

 

Responsibilities:

  1. Operations Management
  • Oversee day-to-day operations related to the e-commerce business, including order fulfillment, returns management, and ad-hoc support.
  • Monitor the KPI performance of all online orders, both internal and platforms related.
  • Ensure the e-commerce platform’s technical functionality aligns with operational processes.

 

  1. Team Leadership & Collaboration
  • Collaborate with commercial, warehouse, and supply chain teams to ensure smooth operation.
  • Work closely with marketing, merchandising, and IT teams to support campaign execution, promotional activities, and product launches.
  • Lead operational meetings, review KPIs, and provide insights on ways to optimize processes and resolve operational bottlenecks.
  • Share knowledge, train or mentor colleagues and 3PL to maintain high operational standards.
  • Maintain strong relationships with 3PL and partners involved in the supply chain.

 

  1. Performance Tracking & Reporting
  • Develop and maintain key performance indicators (KPIs) to measure the efficiency of operations.
  • Analyze operational data to identify trends, potential risks, and opportunities for improvement.
  • Provide regular reports and actionable insights to senior management regarding operational performance, challenges, and customer satisfaction metrics.
  • Assist in managing budgets, cost controls, and forecasting for operational activities.

 

  1. Process Improvement & Efficiency
    • Identify and implement operational process improvements on regular basis.
    • Collaborate with IT and product teams to troubleshoot and resolve technical or operational challenges on timely manner.
    • Leads the implementation of new e-commerce technologies, tools, platforms and operational improvement project.

 

  1. Compliance & Regulation
  • Ensure compliance with internal compliance, local regulations/laws and industry standards related to ECOM operations.

 

Professional background/ Experience:

  • Bachelor’s degree in business, E-Commerce, Supply Chain Management, or a related field. Master’s degree is a plus.
  • 5+ years of experience in e-commerce operations, preferably within the fashion retail industry/FMCG or third parties logistics service providers industry.
  • Languages Proficiency in Thai and English (both spoken and written) at Business Level.
  • Experience in a project management with a focus on ECOM operational excellence.
  • Tech-Savvy, familiarity with e-commerce platforms (e.g., Shopee, Lazada, TikTok), inventory/warehouse/ transport management systems (SAP, WMS, TMS, Integrators such as Cresco/Interpret), and business intelligence tools (e.g., Power BI, Excel, SQL, KIBANA).
  • Manage Relationship and Diversity.

 

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.


At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:  Snr Specialist, eCOM Outbound and Return

Brand: 
Location:  Bangkok
TEAM:  Supply Chain & Sourcing
State: 
Country/Region:  TH
Contract Type:  Full time
Number:  538228
Date:  Dec 9, 2025
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