Purpose & Overall Relevance for the Organization:

At adidas, we have a very clear mission: “to be the best sports brand in the world¨; and a very  passionate purpose: “Through sport, we have the power to change lives.” This guiding principles shapes how we operate as a company, how we collaborate with our partners, how we create our products, and  how we connect with our consumers. Our values represent essential behaviors, reflecting a winning  mindset we strive to see in every team member. 

This same purpose and mindset are at the heart of Global Business Services (GBS) the team that  delivers consistent, end -to-end business solutions across adidas. By driving process excellence and  operational efficiency, GBS enables our partners to focus on what matters most: creating impact.

Within GBS, the Order to Cash (O2C) process plays a key role in ensuring a smooth customer journey from order placement to payment collection. It supports business growth through standardization, automation, and strong customer focus .

The Billing & Returns Specialist supports the O2C NAM organization by delivering accurate, timely, and customer -focused execution of billing and returns activities. The role contributes to positive customer experience, revenue accuracy, and cash flow by ensuring billing documents, returns, and logistics -related topics are handled in line with service level agreements, internal policies, and quality standards.
The Specialist works closely with internal O2C teams and customers to resolve billing and returns inquiries efficiently, escalating issues when needed and supporting process consistency across the Order-to-Cash cycle.

Key Responsibilities:
• Execute day -to-day billing and returns activities in accordance with defined procedures, service level agreements, and quality standards
• Support billing document management activities, including billing transmission, billing error resolution, monitoring billing due lists, and clearing processes
• Support returns and logistics -related activities, including defectives and used product returns, by validating information and coordinating resolution
• Communicate with customers through established channels (email, Salesforce, ticketing tools) to provide information related to billing and returns inquiries
• Collaborate with internal stakeholders to resolve billing and returns issues efficiently and minimize customer impact
• Identify recurring issues and escalate risks, delays, or inconsistencies to senior team members or management
• Maintain accurate and complete documentation to ensure transparency, traceability, and audit readiness
• Support continuous improvement initiatives by following standard processes, sharing observations, and participating in problem -solving activities

Requisite Education and Experience / Minimum Qualifications :
• Understanding of Order -to-Cash processes, with focus on billing, returns, and logistics -related activities
• Strong customer service orientation with analytical and problem -solving skills
• Ability to manage multiple requests and transactions while maintaining attention to detail and accuracy
• Clear and professional written and verbal communication in English
• Collaborative mindset and ability to work effectively across functions
• Proficiency in SAP and strong Excel skills; exposure to billing, returns, or ticketing tools is a plus
• Practical knowledge or hands -on experience in Billing, Returns, Order -to-Cash, Customer Service, Claims, Credit, or Supply Chain
• 1–3 years of relevant experience supporting wholesale customers or transactional finance/logistics processes preferred
• Experience working in a shared services or transactional environment is an advantage