Purpose & Overall Relevance for the Organization:
The Manager, Credit & Collections will be responsible for maintaining adherence to Global Policies, drive O2C strategy topics and provide ongoing support to the O2C Director. In this position, he or she will be managing the North America Credit portfolio, ensuring performance and process standardizations are achieved. The Manager, Credit & Collections will act as escalation point for the process related issues both from the customers, NAM colleagues and will be responsible for managing the Global Business Services (GBS) staff and balancing the workflow of the function.

Key Responsibilities:

•    Responsible for the service delivery of the team that handles the credit management processes serving the NAM customers, delivering performance that meets or exceeds service level agreement targets. When not achieved, develop problem resolution, root cause analysis and action plans.
•    Build and establish a trustful relationship with the NAM and GBS Business Partners by understanding stakeholder requirements and developing adequate communication packages to present results, recommendations and solutions.
•    Foster a collaborative environment by actively engaging with other GBS managers, inside and outside their functional streams, sharing insights, and leveraging diverse perspectives to drive team success. Promote open communication and teamwork to achieve organizational goals effectively.
•    Develop and coach the team by providing continuous feedback, setting clear performance expectations, and fostering professional growth. Empower team members to enhance their skills and capabilities, ensuring high-quality and timely delivery of projects and initiatives within the area.
•    Act as a support and backup to the O2C Director and/or O2C Senior Manager by assisting in the development, implementation, and communication of the team strategy. Collaborate closely with the Director to ensure alignment with organizational goals and provide leadership and guidance to the team during strategic roll-outs and initiatives.
•    Drive continuous improvement in the O2C team by introducing Lean principles to the team members.
•    Support the design, develop and implementation process standardization, harmonization and automation in partnership with the O2C GPOs and Continuous Improvement.
•    Support the internal controls process and advice on improvement areas to have successful controls and full compliance with adidas regulations.
•    Provide comprehensive expertise and knowledge on operational processes under their area of responsibility.
•    Significantly contribute to the GBS priorities, KPI’s, OKR and overall GBS roadmap.

Key Relationships:

•    Strategic/Field Accounts in USA and Canada.
•    NAM Finance Leaders.
•    NAM Sales Leaders.
•    NAM Supply Chain Leaders.
•    Global Process Owners.
•    GBS Operational Teams (Cash Application and Account Operations).
•    GBS Functional Teams (Comms, Delivery Excellence, Continuous Improvement).
•    HR Business Partners.

Knowledge, Skills and Abilities:

•    Ability to read, analyze, and interpret adidas business processes and timelines.
•    Enthusiastic and Results Driven.
•    Self-motivated and Team Player.
•    Strong Customer Focus.
•    High Adaptability.
•    Great in Communications and Presentation Skills.
•    Ability to make data-driven decisions with limited time.
•    Great at Decision Making and conflict resolution.
•    High attention to detail.
 

Requisite Education and Experience / Minimum Qualifications:

•    Bachelor’s degree in business administration, Accounting, Finance or Economics. 
A master’s degree is a plus.
•    5+ years of relevant experience in an O2C Manager role, such as Customer Lifecycle, Cash Application, Credit and Collections, and/or Claims. Shared Service Center experience is a plus.
•    Proven experience in leading, mentoring and developing high performance teams.
•    Ability to think strategically and make decisions with a long-term vision.
•    Experience with continuous improvement methodologies and root cause analysis.
•    Experience leading and driving projects aimed at improving O2C processes. 
•    Advanced capabilities in English and Spanish (written and spoken).
•    Advanced knowledge in MS Office and SAP ERP systems.