Manager DPC Digital Consumer Experience
Purpose & Overall Relevance for the Organization:
This role is responsible for leading the Digital Product Catalog & Publication team for Wholesale 1P and Digital Marketplace 3P businesses across Latin America. It plays a pivotal part in driving the Digital Partner Commerce strategy by ensuring adidas products are published on time with accurate data, correct pricing, and a best-in-class customer experience across partner platforms. The Manager oversees a cross-functional team and an external cataloging agency, serving as the single point of accountability for end-to-end cataloging, publication, and ongoing operational performance in collaboration with partners, integrators, and internal stakeholders.
Key Responsibilities:
1. Team & People Leadership
- Lead, coach, and develop the Catalog & Publication team, fostering ownership, accountability, and a customer-centric mindset.
- Define team structure, capacity planning, and role responsibilities based on business priorities, new partner onboarding, and growth roadmap.
- Set clear objectives, KPIs, and development plans for team members, ensuring alignment with Digital Partner Commerce goals.
2. End-to-End Cataloging & Publication Ownership (1P & 3P)
- Own the end-to-end cataloging and publication process for Wholesale 1P and Digital 3P businesses, including:
- Product data creation and enrichment (titles, attributes, sizes, content, assets)
- Price integration and maintenance
- Article publication and lifecycle management in partner platforms
- Ensure on-time launches, correct availability, and consistent content quality aligned with brand and CX standards.
3. Agency Leadership & Operational Governance
- Lead and govern the external cataloging agency responsible for operational execution.
- Define and manage:
- SLAs and KPIs
- Quality controls and validation processes
- Operating cadence (daily / weekly performance reviews)
- Ensure operational efficiency while maintaining high data quality and publication accuracy.
- Drive continuous improvement plans and performance optimization with the agency
4. Partner, Integrator & Stakeholder Management
- Act as the main point of contact for partners, integrators, and internal stakeholders regarding cataloging and publication topics.
- Lead partner onboarding from a catalog perspective, including:
- Requirement gathering
- Testing and validation
- Go-live readiness
- Support Account Management and Business Development teams with catalog insights, system readiness, and operational visibility.
- Act as a trusted business partner and system consultant for Digital Partner Commerce stakeholders.
5. Incident & Risk Management
- Own the management of catalog, price, and publication incidents, ensuring:
- Fast root cause analysis
- Clear prioritization
- Effective stakeholder communication
- Protect campaign timelines, partner relationships, and customer experience.
- Implement preventive measures to reduce recurring issues.
6. Process Design & Continuous Improvement
- Design, standardize, and continuously improve cataloging and publication processes across 1P and 3P.
- Ensure alignment between adidas systems (PIM, middleware), integrators, partners, and vendor platforms.
- Drive data quality, automation, and scalability to support future growth and new partner launches.
7. Customer Experience & Performance Optimization
- Ensure adidas products are presented with best-in-class visibility and CX on partner PDPs.
- Collaborate with CX, Digital Activation, and Analytics teams to:
- Monitor content quality and performance
- Identify optimization opportunities
- Feed insights back into catalog strategy and execution
Key Relationships:
- LAM Digital Partner Commerce 1P and 3P Team: Account Management, Vendor Management, Business Development, Project teams, Strategy & Planning
- LAM eCommerce Team: Operations, Master Data, Financial Services, Analytics, Sr. Leadership
- Wholesale team managing assigned accounts.
- LAM & Global system owners
- LAM & Global IT counterparts.
- adidas Group Financial Shared Services
Knowledge, Skills and Abilities:
- University degree in business administration, engineer, information technology, marketing or similar discipline
- Comprehensive understanding of process mapping and IT landscape.
- Minimum 3 years’ experience in Operations/Retail/eCom
- Ability to manoeuvre in consistently changing environment.
- Ability to operate cross-functionally and understanding of external business drivers.
- Thorough understanding of the complexity, interactions, and dynamics within an international company
- Ability to think and act strategically and develop operational plans.
- Experience in interacting with critical stakeholders.
- Experience in digital catalog management systems such as PIM, middleware, and marketplaces
- Advanced Excel skills and high proficiency in spreadsheet analyses. The ideal candidate must be self-motivated and passionate about deriving business insight from operational data, improving business processes, and solving problems.
- Understanding of retail merchandising, buying, product planning and/or sales and the product creation process a plus
- Strong PowerPoint skills required coupled with excellent communication and presentation skills.
- Quick to learn new systems and tools.
- Comfortable working in an international environment.
- Fluency in English; Portuguese is a plus.
At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
– Culture Starts With People, It Starts With You –
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.