Manager DPC Digital Consumer Experience

Purpose & Overall Relevance for the Organization:

 

This role is responsible for leading the Digital Product Catalog & Publication team for Wholesale 1P and Digital Marketplace 3P businesses across Latin America. It plays a pivotal part in driving the Digital Partner Commerce strategy by ensuring adidas products are published on time with accurate data, correct pricing, and a best-in-class customer experience across partner platforms. The Manager oversees a cross-functional team and an external cataloging agency, serving as the single point of accountability for end-to-end cataloging, publication, and ongoing operational performance in collaboration with partners, integrators, and internal stakeholders.

 

Key Responsibilities:

 

1. Team & People Leadership

  • Lead, coach, and develop the Catalog & Publication team, fostering ownership, accountability, and a customer-centric mindset.
  • Define team structure, capacity planning, and role responsibilities based on business priorities, new partner onboarding, and growth roadmap.
  • Set clear objectives, KPIs, and development plans for team members, ensuring alignment with Digital Partner Commerce goals.

 

2. End-to-End Cataloging & Publication Ownership (1P & 3P)

  • Own the end-to-end cataloging and publication process for Wholesale 1P and Digital 3P businesses, including:
    • Product data creation and enrichment (titles, attributes, sizes, content, assets)
    • Price integration and maintenance
    • Article publication and lifecycle management in partner platforms
  • Ensure on-time launches, correct availability, and consistent content quality aligned with brand and CX standards.

 

3. Agency Leadership & Operational Governance

  • Lead and govern the external cataloging agency responsible for operational execution.
  • Define and manage:
    • SLAs and KPIs
    • Quality controls and validation processes
    • Operating cadence (daily / weekly performance reviews)
  • Ensure operational efficiency while maintaining high data quality and publication accuracy.
  • Drive continuous improvement plans and performance optimization with the agency

 

4. Partner, Integrator & Stakeholder Management

  • Act as the main point of contact for partners, integrators, and internal stakeholders regarding cataloging and publication topics.
  • Lead partner onboarding from a catalog perspective, including:
    • Requirement gathering
    • Testing and validation
    • Go-live readiness
  • Support Account Management and Business Development teams with catalog insights, system readiness, and operational visibility.
  • Act as a trusted business partner and system consultant for Digital Partner Commerce stakeholders.

 

5. Incident & Risk Management

  • Own the management of catalog, price, and publication incidents, ensuring:
    • Fast root cause analysis
    • Clear prioritization
    • Effective stakeholder communication
  • Protect campaign timelines, partner relationships, and customer experience.
  • Implement preventive measures to reduce recurring issues.

 

6. Process Design & Continuous Improvement

  • Design, standardize, and continuously improve cataloging and publication processes across 1P and 3P.
  • Ensure alignment between adidas systems (PIM, middleware), integrators, partners, and vendor platforms.
  • Drive data quality, automation, and scalability to support future growth and new partner launches.

 

7. Customer Experience & Performance Optimization

  • Ensure adidas products are presented with best-in-class visibility and CX on partner PDPs.
  • Collaborate with CX, Digital Activation, and Analytics teams to:
    • Monitor content quality and performance
    • Identify optimization opportunities
    • Feed insights back into catalog strategy and execution

 

Key Relationships:

 

  • LAM Digital Partner Commerce 1P and 3P Team: Account Management, Vendor Management, Business Development, Project teams, Strategy & Planning
  • LAM eCommerce Team: Operations, Master Data, Financial Services, Analytics, Sr. Leadership
  • Wholesale team managing assigned accounts.
  • LAM & Global system owners
  • LAM & Global IT counterparts.
  • adidas Group Financial Shared Services

 

 

Knowledge, Skills and Abilities:

 

  • University degree in business administration, engineer, information technology, marketing or similar discipline
  • Comprehensive understanding of process mapping and IT landscape.
  • Minimum 3 years’ experience in Operations/Retail/eCom
  • Ability to manoeuvre in consistently changing environment.
  • Ability to operate cross-functionally and understanding of external business drivers.
  • Thorough understanding of the complexity, interactions, and dynamics within an international company
  • Ability to think and act strategically and develop operational plans.
  • Experience in interacting with critical stakeholders.
  • Experience in digital catalog management systems such as PIM, middleware, and marketplaces
  • Advanced Excel skills and high proficiency in spreadsheet analyses.  The ideal candidate must be self-motivated and passionate about deriving business insight from operational data, improving business processes, and solving problems. 
  • Understanding of retail merchandising, buying, product planning and/or sales and the product creation process a plus
  • Strong PowerPoint skills required coupled with excellent communication and presentation skills.
  • Quick to learn new systems and tools.
  • Comfortable working in an international environment.
  • Fluency in English; Portuguese is a plus.


At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:  Manager DPC Digital Consumer Experience

Brand: 
Location:  Bogota
TEAM:  Digital
State:  Dist
Country/Region:  CO
Contract Type:  Full time
Number:  539403
Date:  Jan 14, 2026