Manager, Risk and payments Management

Purpose & Overall Relevance for the Organisation:

As a Manager for Fraud Risk Management, you will be responsible for the end-to-end execution of Global Fraud Risk Management initiatives. The key focus of this role will be to drive Digital Business growth by developing, influencing and managing the implementation of new best-in-class anti-fraud initiatives, including but not limited to tools and platforms, policies, processes, and procedures in key markets. A key lever to enable adidas’ future growth plans are excellent backend processes, with payments and risk management as core components.  You will report to the Senior Manager, Global Fraud Risk Management.

Key Responsibilities:

• Supports the global fraud risk management strategy through execution of global and local projects, in close collaboration with leadership, the business functions, IT, product and the markets.
• Responsible for driving implementation of initiatives within key markets with a 2–3-year outlook.
• Liaise and influence markets to align on best practice to mitigate CNP fraud and ensure solutions meeting business objectives are delivered.
• Executes investigation of fraud incidents and drives response strategy.
• Support change management of fraud risk management projects within the organization by building documentation of knowledge/processes and associated training, in close collaboration with business stakeholders.
• Continuous monitoring of fraud risk management results and industry developments to identify vulnerabilities and recommend policy, ML and rule-based improvements where required relevant to the regional focus
• SLA performance monitoring with all risk related technology partners
• Acting as the liaison to Internal Audit and Cybercrime departments to help manage the audit process including action item follow-up and reporting.
• Risk services cost forecast. 

Key Relationships:

Payments Team, Digital Brand Commerce Teams, Market Retail and eCom teams, IT teams, Treasury, Finance, Profit Protection, Cybercrime, Retail

Knowledge, Skills and Abilities:

• Strong knowledge of CNP risk management processes and systems.
• Experience managing risk and abuse for Gift cards.
• Experience participating in tech projects with impact on finance and accounting.
• An investigative mindset with strong analytical ability, to manipulate data, question its validity, interpret it, and develop recommendations based on it.  Knowledge of SQL is preferred.
• Experience in applying machine learning technologies.
• Cards dispute management knowledge.
• Enthusiastic personality with the ability to work well under pressure in an ever-changing environment.
• Strong ability to influence audiences into change by articulating fact-based strategies and drive their execution.
• Comfortable working in ambiguous situations, self-driven, and works well independently or within a group
• Experienced in managing relationships at all levels within an organization
• Fluent in English; additional languages are an advantage
• Working knowledge of data analytics platforms such as PowerBI and Kibana, are a plus. 

Requisite Education and Experience / Minimum Qualifications:

• University degree and/or commercial training in Finance, Accounting, Economics, Engineering, Marketing or Sales is preferred
• Proven risk management and project management experience implementing payments and fraud risk solutions on e-commerce platforms