Credit and Collections are responsible for performing daily activities such as Dunning and Collection, Dispute management and Credit Management. The team deliver all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects. 

Key Responsibilities and General Accountabilities:

• Handle complex Customer Portfolio with high impact in the business
• Establish a close and trustful relationship with the Customer, proactively anticipating issues
• Ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment
• Drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers
• Manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager
• Assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits
• Decide on the release of the blocked orders and ensure timely release
• Provide insight in the development of the accounts receivable position of the customer to sales and finance teams
• Act as the first point of contact for the process related issues and escalations
• Manage the relationship with customer service and other stakeholders in the business
• Identify the improvement opportunities and support their implementation
• Lead the process and improvement focused projects for Credit and Collections
• Support ongoing projects for the implementation of technology solutions
• Ensure the lowest possible write off for uncollectable balances
• Provide insight into the calculation of the required provision for uncollectable balances
• Support requests from partner Finance departments
• Establish and maintain strong financial controls over the work performed
• Acting as the backup for the Team Leader, supporting on day-to-day team organization and task allocation
• Support Team Leader in reporting area KPIs and following up on improvements implementation

Knowledge, Skills and Abilities:

• Strong Finance Acumen
• Experience in a Shared Service environment or similar is a plus
• Ability to read, write and communicate in English and Spanish in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Strong problem solving and analytical skills
• Highly results driven and self-motivated team player
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
• Availability to travel for periods of 3 to 4 weeks

Requisite Education and Experience / Minimum Qualifications:

• University degree
• 3- 5  years relevant work experience in the accounting / business area
• Broad and deep theoretical understanding of job function
• Fluent in English
• Solid experience with SAP