Key Responsibilities: 
•    Claims management activities such us logistic claims and defect / used product
•    Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
•    Manage customer relationship, which includes problem resolution and root cause analysis
•    Manage the relationships within customer service and sales as well as other stakeholders in the business 
•    Identify the improvement opportunities and support their implementation 
•    Support ongoing projects for the implementation of technology solutions

Key Relationships: 
•    Credit Management
•    Other Customer Service teams
•    Sales
•    Market Finance

Knowledge, Skills and Abilities: 
•    Strong customer service orientation 
•    High level of empathy and emotional intelligence
•    Experience with SAP 
•    Experience with Salesforce.com
•    Experience in a Shared Service environment or similar
•    Ability to read, write and communicate in English in a business setting
•    Ability to pay close attention to detail and high degree of customer orientation
•    Good Problem solving and analytical skills
•    Self-motivated and self-directed individual
•    Availability to travel for periods of 3 to 4 weeks

Requisite Education and Experience / Minimum Qualifications: 
•    University degree 
•    1-2 year’s working experience in providing customer support in the field of customer service, sales, or logistics
•    High level of customer orientation and communication skills