Purpose & Overall Relevance for the Organization:

• Analyze customer orderbooks, identify actions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status in a clear and accurate manner.   
• Ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues with cross functional stakeholders.
• For assigned scope, ensure accurate order integration and cleanliness of the NAM WHS orderbooks, from initial order intake through shipment.

Key Responsibilities:

• Within assigned business scope, develop and implement account specific set-up, services, and processes in line with customer needs, as well as WHS strategic priorities and policies
• To ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring
• To be accountable for the full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals for accounts in scope.
• To interact with Supply Chain, GBS and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.
• To support the compliance of terms with our Trade Terms and policies with customers in scope.
• To ensure proper administration, documentation, and financial reconciliation of the customer base
• As needed, manually enter booking, reorder & clearance orders accordance to company policies
• Enter return, cancellation & claim requests
• Support any changes in global Policies, ERP Systems and Processes within NAM WHS Order Integration and Management.

Key Relationships:

• Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR, Global Business Services (GBS)

Knowledge, Skills, and Abilities:

• Proficiency in systems expertise, specifically related to ERP systems such as SAP AFS and analysis tools (PowerBI, Excel, Tableau)
• Process transactional data accurately
• Works independently with strong organizational skills
• Demonstrates a sense of urgency and ownership
• Strong team player with proven ability to work cross functionally to achieve goals and objectives

Requisite Education and Experience / Minimum Qualifications:

• 2 years or more related experience; or equivalent combination of education and related experience
• Minimum of 1 year of experience in a role involving direct interaction with external or internal customers