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Specialist Order Management
Purpose & Overall Relevance for the Organization:
- Analyze customer orderbooks, identify actions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status in a clear and accurate manner.
- Ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues with cross functional stakeholders.
- For assigned scope, ensure accurate order integration and cleanliness of the NAM WHS orderbooks, from initial order intake through shipment.
Key Responsibilities:
- Within assigned business scope, develop and implement account specific set-up, services, and processes in line with customer needs, as well as WHS strategic priorities and policies
- To ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring
- To be accountable for the full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals for accounts in scope.
- To interact with Supply Chain, GBS and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.
- To support the compliance of terms with our Trade Terms and policies with customers in scope.
- To ensure proper administration, documentation, and financial reconciliation of the customer base
- As needed, manually enter booking, reorder & clearance orders accordance to company policies
- Enter return, cancellation & claim requests
- Support any changes in global Policies, ERP Systems and Processes within NAM WHS Order Integration and Management.
Key Relationships:
- Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR, Global Business Services (GBS)
Knowledge, Skills, and Abilities:
- Proficiency in systems expertise, specifically related to ERP systems such as SAP AFS and analysis tools (PowerBI, Excel, Tableau)
- Process transactional data accurately
- Works independently with strong organizational skills
- Demonstrates a sense of urgency and ownership
- Strong team player with proven ability to work cross functionally to achieve goals and objectives
Requisite Education and Experience / Minimum Qualifications:
- 2 years or more related experience; or equivalent combination of education and related experience
Minimum of 1 year of experience in a role involving direct interaction with external or internal customers
At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
– Culture Starts With People, It Starts With You –
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.