Purpose & Overall Relevance for the Organization: 

At adidas, we have a very clear mission: “ to be the best sports brand in the world¨; and a very passionate purpose: “Through sport, we have the power to change lives.” This guiding principles shapes how we operate as a company, how we collaborate with our partners, how we create our products, and how we connect with our consumers. Our values represent essential behaviors, reflecting a winning mindset we strive to see in every team member. 

This same purpose and mindset are at the heart of Global Business Services (GBS) the team that delivers consistent, end-to-end business solutions across adidas. By driving process excellence and operational efficiency, GBS enables our partners to focus on what matters most: creating impact. 

Within GBS, the Order to Cash (O2C) process plays a key role in ensuring a smooth customer journey from order placement to payment collection. It supports business growth through standardization, automation, and strong customer focus. As a Senior Credit Specialist at adidas, you won’t just manage receivables, you’ll be a strategic partner in driving business success by working closely with sales teams and customers. Through supervising diverse customer portfolios, mitigating financial risks, and fostering strong, trust-based relationships, you’ll play a vital role in sustaining the cash flow that fuels our purpose: Through sport, we have the power to change lives. Your expertise will help unlock growth, empower teams, and keep our momentum strong across every market we serve in Latin America. 

Key Responsibilities: 

• Own a high-impact A/R portfolio, maximizing cash and mitigating credit risk by keeping >90-day past-due below target. 

• Build trusted, proactive customer relationships, anticipating issues and resolving them before they impact service or cash. 

• Drive timely and proactive collections, solving root causes of non-payment and following up on overdue invoices with customers. 

• Own the customer relationship, resolve issues, perform root-cause analysis, and recommend solutions to the Area Manager. 

• Regularly assess customer credit risk and recommend right-sized credit limits that support business growth. 

• Own the daily SAP credit-hold queue and enable timely, policy-compliant release of sales orders / delivery notes, keeping sales moving without compromising risk. 

• Provide Sales and Finance with timely insights on the evolution of customer A/R. 

• Serve as the primary point of contact for O2C process issues and escalations. 

• Manage cross-functional and external stakeholder relationships (Customers, Finance, Customer Service, Accounting, Sales). 

• Identify improvement opportunities and generate ideas for their implementation. 

• Lead continuous improvement and deliver Credit & Collections projects with measurable impact. 

• Act as back-up to the Team Lead, coordinating daily team organization and task assignment. 

• Analyze and calculate the required provision for uncollectable balances accurately, in line with policy and controls. 

• Lead the production and delivery of O2C reporting (A/R reports, monthly collections forecast). 

• Support ongoing technology implementation projects. 

• Ensure control-supporting data and documentation are complete, accurate, reliable, and compliant with policy. 

• Mentor junior colleagues, supporting their development. 

• Lead internal and external audit engagements, providing complete, timely documentation and responses. 

Key Relationships: 

• Cash Application Teams 

• Customer Service Teams 

• Record to Report Teams 

• Market Finance 

• Sales 

• Supply chain, DCs & transportation teams. 

• Tech 

Requisite Education and Experience / Minimum Qualifications: 

• University degree. 

• 4 plus years relevant work experience in the accounting / business area. 

• Broad and deep theoretical understanding of job function. 

• Strong Finance Acumen. 

• Solid experience with SAP. 

• Experience in a Shared Service environment or similar. 

• Ability to read, write and communicate in English and Spanish 

• Ability to pay close attention to detail and high degree of customer orientation. 

• Strong problem solving and analytical skills. 

• Self-motivated and self-directed individual.