Senior Specialist Expense Management

Department:                                                               GBS

Direct Reporting Line:                                               TL AP

Indirect/Second Reporting Line:                               none

Subsidiary/Country:                                                  US

Location:                                                                    GBS Colombia / Bogota

GSMS Grade:                                                                         P1

Number of Personnel Managed:                               none

Purpose & Overall Relevance for the Organisation:

adidas GBS delivers high quality services for Finance and Accounting. In Bogotá we are opening a new GBS center with the aim of serving the NAM countries in several processes.

• Single Point of Contact for NAM business to provide guidance on T&E processes and policies, including standard support activities for internal customers
• General functional expert with responsibility for T&E processes and the delivery of services within his/her team

Key Responsibilities and General Accountabilities:

• Plans and carries out activities within the jurisdiction of the position to ensure prompt payment to employees for valid expenses
• Act as a single point of contact to provide guidance to internal customers on T&E processes and policies and resolve queries from internal customers
• Facilitate the efficient use of the Concur system
• Strive for compliance of T&E policy
• Perform standard support activities, review queries for all relevant process areas
• Conduct research for existing tickets, resolve and send resolutions back to requester where possible or escalate tickets and inform users on lead times
• Identify potential problems and/ or delays in resolution and notify internal customer
• Drive continuous improvement in T&E operations developing ideas and recommendations based on most common issues
• Create and maintain up to date desktop procedures for Expense Management end to end process

Key Relationships:

• Employees throughout North America and Canada
• Superior
• Colleagues

Knowledge, Skills and Abilities:

• Excellent communication and interpersonal skills
• Experience with Microsoft Office or equivalent tools
• Experience with Concur
• Ability to communicate in English in a business setting (oral and written)
• Ability to work independently and maintain confidentiality
• Organizational skills
• Ability to work in a fast paced environment
• Strong customer service skills
• Ability to pay close attention to detail
• Hands-on attitude
• Self-motivated and self-directed individual

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent experience, preferable in accounting or business. 
• 4 to 5 years of relevant experience 
• Direct functional experience (Travel & Expenses)