PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

• Ensures that overall sales and profitability goals for the store are met 

•  Providing training to all associates 

• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan 

• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure. 

KEY RESPONSIBILITIES

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance. 

• Assists the store manager by evaluates employees’ performance on a day-to-day basis  

• Assists the store manager to spot talents, potentials and training needs 

• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies 

• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll. 

• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals. 

• Maintains personnel files to company standards. 

• Assure adherence to all company systems and procedures. 

• Maintain confidentiality of adidas retail operating information. 

• Assure compliance with legal statutes and safety guidelines in overall management of store and associates. 

• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level. 

• Assure adherence to adidas retail visual presentation guidelines. 

• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections. 

• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store. 

• Resolving customer complaints. 

• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product. 

• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations. 

• Other duties may be assigned 

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  

• Ability to write routine reports and correspondence.  

• Ability to speak effectively before groups of customers or employees of an organization. 

• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

• Ability to use MS word, excel, outlook, and point of sale systems. 

• Ability to communicate effectively in English, both written and oral. 

• Ability to exercise good judgment and decision-making skills. 

• Excellent verbal and written communication skills. 

• Ability to effectively present to moderate size groups. 

• Ability to attend work in a regular and predictable manner. 

• Knowledge of how to supervise others. 

KEY RELATIONSHIPS

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions, 

 REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• Matric Certificate  

• Minimum 2 years of experience in a leadership role 

• 4+  years of retail experience