Purpose & Overall Relevance for the Organisation

Drive districts’ profitability by meeting or exceeding district sales and profit targets and coach store managers on driving commercial success and customer service excellence.

Key Responsibilities

• Take full ownership of the district and its commercial success.
• Coach store managers to increase their stores’ sales, productivity and profitability.
• Drive service and selling culture in the district.
• Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Store Managers.
• Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials in the stores.
• Plan and prioritize structured store visits to maximize the district’s performance.
• Dedicate a minimum of 4 days per week to completing store visits and ensure all stores in the district are visited at least once per month (exceptions must be approved by the Market Retail Director)
• Ensure compliance with established policies, procedures, initiatives and directives.
• Assess and make recommendations to improve the commercial viability and availability of products for the district’s stores.
• Manage loss prevention as well as health and safety risks.
• Lead recruitment, on-boarding, training and development efforts in the district
• Own succession planning for the district.
• Ensure compliance to established HR policies and procedures.
• Coach, motivate and inspire Store Managers to accomplish store goals and maximize their individual performance, both face-to-face and remotely
• Share best practices to drive overall Market and Global retail performance.
• Analyse relevant data to probe and challenge the status quo with both retail back office partners and stores.
• Ensure the legal and financial integrity of the district.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Ensure proper in-store brand execution according to established standards and directives in all stores within the district
• Ensure proper in-store Brand execution according to established standards and directives in all stores.
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures in all stores
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in all stores.
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures in all stores.
• Lead and implement all applicable loss prevention policies and procedures in all stores including health and safety risks.
•  Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including  actively managing poor performance in all stores.
• Seek coaching and learning opportunities to continually improve your performance

Key Relationships

• Retail Back Office Partners
• Customers
• Peers and supervisors
• Vendors and support functions

Knowledge, Skills and Abilities

• Broad and deep knowledge of retail operations and finance.
• Systems and computer literate
• Financial Acumen

Requisite Education and Experience / Minimum Qualification

• 5+ years management experience as a Multi Store Manager or District Manager in a sports/fashion customer- and commercial-focused retail environment.
• 10 Years retail operations experience in fashion/sports retail environment.
• Matric or equivalent.
• Further tertiary qualification in Retail Management