Purpose & Overall Relevance for the Organisation:

We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service and account operations team. This diverse role will see you managing a variety of tasks relating but not limited to management of wholesale customer orderbooks, in term of processing, reporting and KPI management linked to overall business priorities and forecasts. Processing and reporting on customer orderbooks inline with business strategy and linked to defined KPI’s and priorities.

Key Responsibilities:

• Efficient processing off customer orderbooks in terms of order intake, reporting and outbound requirements.
• Deliver excellent orderbook fulfilment inline with customer requirements, business forecasts and inbound availability and updates.
• Management of customer orderbooks in terms of order intake, outbound processing, issue resolution and reporting in conjunction with internal operational stakeholders.
• Deliver against quarterly & monthly targets per account aligned with commercial pillar lead, customer service leads and supply chain to ensure overall delivery of RFC and commercial priorities.
• In conjunction with customer service leads, ensure delivery of monthly / weekly targets as part of and in conjunction with the account management team.
• Regular communication with Key Account distribution centres:
  • ensuring booking timelines and dates are adhered to.
• Close collaboration across the Supply Chain and Operations matrix, including but not limited to inbound, DC planning and outbound.
• Build relationships across DC team, including DSV and 3rd party logistics providers in order to maintain optimized processes and excellent delivery performance.
• Engage with multiple stakeholders to problem solve and drive issue resolution across system landscape and customer related query’s.
• To be proactive in your approach and drive change where applicable.
• Work towards both individual and team KPI’s to improve business standards, service levels and financial results.

Knowledge, Skills and Abilities:

• A strong customer service focus
• Excellent communication skills and a proven ability to develop strong relationships with both SCM stakeholders, Customer DCs and operational stakeholders.
• Ability to operate in a team environment where performance is measured
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential.

Requisite Education and Experience / Minimum Qualifications:

• Bachelors degree in related field
• Minimum 2 years of experience of sales, supply chain, logistics and/or customer service
• SAP experience preferable (AFS, S4 HANA)
• Salesforce experience preferable