Organization: GSMS Grade: Direct Reporting Line: Number Personnel Managed: Market/Country: Cost Center/Budget and/or Revenue Responsibility: Location: PURPOSE & IMPACT ON ORGANIZATION: You contribute to the store profitability by: - Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store - Leading team members and coach them on an excellent consumer experience - Assuming leadership responsibilities in the absence of the Store Manager - Role model a culture of consumer centricity within the store KEY RESPONSIBILITIES: - Actively connect and engage with consumers entering the store - Drive the store KPI's and contribute to store sales - Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards - Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity) - Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions - Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs - Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers - Train the store team on all omnichannel related sales tools - Train and coach the store team on the digital consumer journey in the store - Manage merchandise delivery processing on the same day it arrives - Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis - Execute all applicable loss prevention procedures - Maintain a safe and productive shopping and working environment - Ensure all Omni channel operations are being managed with excellence - Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute - Actively maximizing sales and minimizing loss - Keeps an up-to-date awareness of our competitors - Implements improvements to operations and processes contributing to the performance of the store - Ensure all Omni channel services are managed with operational excellence - Collaborate productively and respectfully with team members - Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance - Seek coaching and learning opportunities to continually improve your performance - Complete all applicable training programs and effectively apply the learning on the job - Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all. - Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations - Support the recruitment, onboarding and training of store team members - Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture - Share best practices to drive the overall store team performance - Ensure all HR policies and procedures are adhered to - Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance AUTHORITIES: - Not Applicable KEY RELATIONSHIPS: - Customers - Peers and Supervisor - KNOWLEDGE, CAPABILITIES AND EXPERIENCE: - In line with competency framework MINIMUM QUALIFICATIONS: - Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment - Advanced selling experience and comprehensive product, retail and industry understanding - Experience of supervising team members - Intermediate numeracy and literacy and advanced verbal communication skills