Purpose & Overall Relevance for the Organization:

Our Global Business Services (GBS) is the nexus of innovation, operational excellence, and digital transformation. We strive to elevate user experiences through standardized, cutting-edge automated solutions that promote efficiency, agility, and informed decision-making across various functions and markets.

In our pursuit of these goals, we are seeking a dynamic Senior Process Automation Developer & Technical Lead to join our Automation Centre of Excellence (CoE). This role is instrumental in leading, mentoring, and growing the Chennai-based development team while ensuring the successful delivery of intelligent process automation solutions. Beyond technical excellence, the individual will champion best practices, coach junior developers, and drive stakeholder engagement, contributing to our long-term digital transformation strategy.

This role will act as the Technical Lead for the Chennai-based Process Automation team. The position requires active collaboration with Global and regional business stakeholders, ensuring the successful delivery and scalability of automation initiatives

Key Responsibilities: 

• Architect and lead the development of scalable automation solutions, integrating seamlessly with diverse enterprise systems.
• Lead, coach, and technically supervise the automation development team, ensuring continuous skills development and delivery excellence.
• Act as the primary technical escalation point for the development team, providing guidance on complex solution design and problem-solving.
• Facilitate knowledge-sharing sessions, technical reviews, and continuous improvement initiatives within the team.
• Drive and enforce best practices in coding, testing, deployment, and documentation standards.
• Collaborate with stakeholders across the business to drive process automation projects from concept to successful execution.
• Demonstrate deep expertise in both UiPath and Microsoft Power Platform (Power Automate Cloud & Desktop, Power Apps) to deliver hybrid automation solutions.
• Employ appropriate technologies, including RPA, workflow automation, back-end services, REST APIs, custom scripting, and AI, to create sophisticated solutions.
• Produce and maintain comprehensive technical documentation, ensuring clarity in solution design and technical specifications.
• Monitor and track established KPIs and CPIs to measure team performance, solution quality, and adherence to delivery timelines, actively driving corrective actions and continuous improvement where necessary.
• Foster a culture of innovation within the CoE, exploring and integrating emerging technologies and methodologies.

Key Relationships:

• Cross-functional GBS Operations Teams
• Global Process Owner
• GBS Operational Excellence Team
• Transition Team
• Tech and Global IT

Requisite Knowledge, Skills and Abilities:

• Proven leadership experience in mentoring, coaching, and leading small-to-medium development teams.
• Proven expertise (5+ years) in crafting complex automation solutions utilizing RPA tools like UiPath and Microsoft Power Platform (Power Automate, Power Apps).
• Working knowledge in languages such as Python, C#,
• Awareness/understanding of newer technology /frameworks, including AI/ML.
• Strong knowledge of system integration via REST API.
• Proficient in database technologies (SQL or comparable query languages).
• Experience with CI/CD tools such as Jenkins.
• Skilled in using version control systems like Git/Bitbucket.
• A solid foundation in software design principles and architecture.
• Proficient in Agile methodologies, capable of leading Scrum or Kanban teams.
• Exceptional analytical and problem-solving abilities.
• Excellent communication and stakeholder engagement skills.
• Strong mentorship qualities to uplift junior developers.
• Fluency in English (written and verbal).

Requisite Education and Experience / Minimum Qualifications:

• Degree in Computer Science, Engineering, IT, Data Sciences, or a related field, or equivalent practical experience.
• 7+ years of overall experience and 5 years dedicated to process automation.
• Proven track record of delivering and leading successful automation projects.
• Superior communication, presentation, and stakeholder management skills.

Adaptability to thrive in a fast-paced, international team environment.