Customer Application Specialist/Analyst

Purpose & Overall Relevance for the Organization:

  • This position is responsible for providing support to the CS department to manage and maintain a clean, accurate order book and support key business targets (OTIF). 
  • This role will support the CS department reporting needs (developing, distributing and maintaining) and will be responsible for assisting with special projects.
  • This position will also be responsible for reviewing, supporting and troubleshooting questions from the department around the following "key" responsibilities.


Key Responsibilities:

  • B2B/CWE/Speedi/DWA admin support
    • Act as administrative support for satellite systems (B2B, CWE, Speedi), answering admin emails according to SLA,
    • Assist with setting up Trading partners in Speedi
    • Maintain authorizations, support/troubleshoot internal and external inquiries
    • Suggest improvements
    • Support testing as needed
  • Reporting Resource for Department
    • Create, maintain and distribute adhoc and standard business reporting for AS's and CS managers.
    • Utilize all available reporting environments and provide results in an accurate, consistent format in a timely manner
    • Troubleshoot reporting inaccuracies/issues, determine root cause and implement resolution and report issues/feedback back to manager
    • Create and maintain CS Reporting databases
    • Create and distribute Audit reports for department and maintain accurate histor
  • Order Maintenance and Transactional Support for CS Department
    • DS Liaison between CS and Purchasing/WMS, coordinate changes.
    • Research all claims and determine department responsibility, identify cause and communicate training opportunities to management.
    • Create and publish phone reporting (statistics) from Avaya, Excel and MS Access
    • Support HL and Retail intro reporting and order maintenance
    • Coordinate incomplete document process and works with CS and Sales Ops toward resolution
    • Work CA box requests and identify trends for training opportunities and process/system improvements and provide timely feedback to manage
  • Support Department Testing needs
    • Assist with Regression testing and weekly releases/projects at the direction of the team lead.  Act as testing support in all systems.


Key Relationships:

  • CS Management
  • Distribution Managers
  • Sales Operations
  • Purchasing


Knowledge, Skills and Abilities:

  • Ability to articulate complex ideas, filter noise and analyze business trends.
  • Ability to perform all duties in an accurate, timely and professional manner within the guidelines of established company procedures and policies, while maintaining a flexible approach to enforcing those policies.
  • Displays a sense of urgency by reacting promptly to the various deadlines associated with orders/projects/tasks so as to meet the Company’s commitments and business needs
  • Works independently with strong organizational skills and proactively manages work adjusting priorities as needed
  • Strong written, verbal and professional communications with all levels of management
  • Experience of looking at data, identifying trends, and initiate improvement actions


Requisite Education and Experience / Minimum Qualifications:

  • Bachelor’s Degree preferred and 2 years or more related experience; or equivalent combination of education and related experience
  • Strong computer skills needed. Outlook, Excel, SAP and MS Access experience preferred
  • Account Management Experience preferred


adidas participates in the E-Verify program in certain locations as required by law (AZ, GA, IN, VA, FL, NC, SC, UT). For more information click on the link below:

Location:  Spartanburg
Country:  United States
Team:  Customer Service
Brand:  adidas
Position Type:  Full time
Number:  192745
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