Purpose & Overall Relevance for the Organization:

This is a team leader position in Global Business Services Centre in Dalian, who will be leading Rewards Services Team and working with 3rd-party vendor for below service lines: Time management, Compensation administration, Benefits administration, Payroll administration, Employee inquiries, Other country specific processes administration.

Key Responsibilities:

Operations:                    

• Complete all administrative tasks of the defined services independently and achieve the SLA requirements;             
• Ensure operation compliance with legal requirements and internal policies;            
• Ensure the process related documents are set up, updated and reviewed regularly and properly;             
• Keep good relationships with business partners and global functional Team on a proactive basis;            
• Identify the process risks and implement the preventive actions on a timely manner;             
• Support the E2E process in the resolution of difficult questions in the day to day operations;             
• Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries;            
• Support the global and local H2R programs implementation;             
• Support the internal/external audits involving payroll;            
• Proactively drive the process improvement to achieve employees satisfactory and higher efficiency;             
• Complete all administrative tasks of the defined services independently and achieve the SLA requirements;             
• Guide the junior team members on daily operation and share the knowledge proactively；            
• Ensure the process is implemented by following the standards completely;            
• Implement operation control steps compliance with legal requirements and internal policies;            
• Liaise between local HR teams and employees and ensure smooth communication & prompt resolution of all queries;            
• Escalate the process risks and updates to team leader on a timely manner;             
• Ensure the process related documents are updated and submitted for review properly;            
• Proactively identify the process improvement to achieve employees satisfactory and higher efficiency.                   

                     
  Team Management:             

• Assess the team’s skills and build the team’s capability for daily operation regularly;             
• Effectively manage, motivate, and retain the team;             
• Ensure accurate and timely regular operation reporting for the team.            

Key Relationships:

Manager Hire to Retire, Global Functional Teams, Country HR Leadership and Business Partners, Payroll & Benefits Services Vendors

Knowledge, Skills and Abilities:

• Excellent knowledge of MS-Office applications, especially Excel/Access; familiarity with VBA is an advantage;
• Experience with business computing solutions, ideally also with SAP-HR and ticketing solutions;
• Strong mindset in process improvement and continuous efficiency;
• Attention to details and good problem-solving skills; 
• Ability to manage, coach and develop the team; 
• Basic understanding of project management; 
• Familiarity with the relevant industry is an advantage;
• International mindset.

Requisite Education and Experience / Minimum Qualifications:

• Minimum of 5 years of pyroll or C&B work experience in a similar function for a multi-national company;
• 2+ years of management experiences;
• Undergraduate degree or equivalent professional experience;
• Best knowledge of the regional business needs, company rules, law and HR regulations;
• Good command of both spoken and written Korean & English.