1. Role Information

2. Purpose & Overall Relevance for the Organisation

Purpose Statement

Global Business Services (GBS) powers adidas with operational excellence, by delivering services from hubs-to-markets, strengthening partnerships and accelerating automation. GBS Commitment is to create value and drive adidas' success. Ensure the accurate and timely execution of core operational activities within the GBS Center, in compliance with GBS policies, procedures, and guidelines.Demonstrate ownership and accountability for the effective delivery of activities within the assigned service area, working independently with minimal supervision. Support organizational effectiveness by identifying, driving, and communicating process improvement opportunities to enhance operational efficiency, service quality, and compliance. The position supports the delivery of HR Services by performing HR administrative and operational activities accurately, efficiently, and in compliance with company policies and local regulations. Ensure high-quality employee lifecycle support through effective process execution, data maintenance, stakeholder support, and service excellence while contributing to continuous improvement initiatives within the HR Services organization.

3. Key Responsibilities

Process Operation

• Independently execute HR administrative processes across Hiring Administration, Exit Management, Organizational Data Management, People Data Management, Document Management, Employee Inquiries, and country-specific HR administration activities.
• Process employee lifecycle transactions accurately and efficiently, meeting SLAs, quality standards, policies, regulations, and internal controls.
• Handle standard and moderately complex cases, providing timely resolution and effective stakeholder communication.
• Maintain employee and organizational data and documentation, ensuring integrity, accuracy, confidentiality, and compliance.
• Investigate discrepancies, identify root causes, and resolve operational issues within established authority levels.
• Manage workload and priorities while supporting audits, compliance reviews, and data quality validation.

Process improvement, Automation and AI

• Identify root causes and support process standardization, control enhancements, and measurable improvements; escalate key risks and issues.
• Proactively identify and implement automation and AI opportunities to optimize processes and improve operational performance.

Project Management

Deliver assigned workstreams in cross-functional projects and process improvement initiatives on time.

Team Management

N/A

4. Key Relationships

Relationship

• HR Services Team
• HR Business Partners, Country HR Teams, and COEs
• Line Managers and Employees
• GBS Functions
• HR Service Vendors and Third-Party Providers
• Government and Regulatory Authorities, where applicable

5. Knowledge, Skills and Abilities

Operation knowledge

• Good knowledge of HR Operations and end-to-end employee lifecycle administration.
• Strong working knowledge of Hiring Administration, Exit Management, Organizational Data Management, People Data Management, Document Management, and Employee Inquiry processes.
• Working knowledge of HR policies, labor regulations, data privacy, compliance requirements, and standard controls.
• Understanding of Shared Services delivery models, SLAs, quality standards, and case management practices.

Communication

Manage stakeholder communication and routine issue resolution effectively.

Customer Service

Anticipate stakeholder needs and proactively improve service quality.

Automation & AI Skills

• Use Excel, SAP, Power Query, and AI tools effectively.
• Identify digital opportunities to improve reporting and efficiency.

Leadership

N/A

6. Requisite Education and Experience / Minimum Qualifications

Education

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• Professional HR certifications are considered an advantage.

Work Experience

• 3–8 years of relevant experience in HR Operations, HR Shared Services, Workforce Administration, or a related HR function within a multinational or shared services environment.
• Experience independently managing employee lifecycle processes and resolving complex transactions and inquiries.
• Experience in process improvement, standardization, or digital transformation, with the ability to manage priorities and meet service commitments.

System / Tool Experience

• Strong proficiency in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Working experience with SAP HCM, SAP SuccessFactors, case management, workflow, and service management platforms.
• Familiarity with reporting, data analysis, automation, and AI-enabled HR solutions.

Language Requirement

Strong written and spoken English for effective regional and global collaboration. For positions supporting Japan or Korea, proficiency in the relevant local market language (Japanese or Korean) is required.