Purpose & Overall Relevance for the Organization: 

• Collaborate with the internal teams and the 3rd party vendor to ensure seamless end-to-end execution of payroll administration
• Collaborate with the internal teams and the 3rd party vendor to ensure seamless end-to-end execution of benefits administration
• Handle employee inquiries
• Finance reporting
• Vendor management and vendor payment
• Collaborate with internal teams or the government authorities, agencies, other external parties to provide necessary data and information support (e.g., internal/external audits).
• Manage other country-specific processes
• Handle other ad-hoc requests as per business needs
• Guide the junior team members on daily operation and share the knowledge proactively

Key responsibilities:

• Collaborate with the internal teams and the 3rd party vendor on daily operations, completing all administrative tasks for defined services and meeting SLA requirements.
• Ensure compliance with legal requirements and internal policies in all operations.
• Maintain and update process-related documents regularly and properly.
• Foster proactive relationships with business partners and other stakeholders.
• Identify process risks, implement preventive actions, and keep the team manager informed in a timely manner.
• Support the end-to-end process in resolving complex questions during daily operations.
• Liaise among local HR, GBS internal teams, and employees to ensure smooth communication and prompt resolution of requests.
• Assist in the implementation of global and local H2R programs.
• Support internal and external audits involving payroll.
• Drive process improvements to enhance employee and stakeholders’ satisfaction and achieve higher efficiency.
• Handle ad hoc queries efficiently.

Key Relationships:  

• GBS H2R internal teams
• Local HR team
• TA, Rewards, IT, Workplace, Finance, Controlling, Legal, Auditors, Government Authorities.
• External service providers and partners

Knowledge, Skills and Abilities:

• Excellent knowledge of MS-Office applications, especially Excel/PowerPoint;
• Experience with HR core system, ideally SAP-HR, SuccessFactors-HR and ticketing solutions
• Subject matter expertise in payroll & benefits administration processes
• Strong service mindset, people focused and self-motivated
• Mindset in process improvement and continuous efficiency;
• Attention to details and good problem-solving skills;
• Good team player with good communication and interpersonal skills
• Familiarity with the relevant industry is an advantage;

Requisite Education and Experience:

• 2-3 years of payroll or C&B work experience in a similar function for a multi-national company.
• Undergraduate degree or equivalent professional experience.
• In-depth knowledge of country-specific HR business needs, company policies, local regulations, and HR regulations
• Good command of both spoken and written English