Senior Specialist GBS NTP PR2PO Operations & AI Automation  Enablement

Purpose & Overall Relevance for the Organization:

• Support NTP PR2PO operations by ensuring efficient, compliant, and scalable purchase requisition to purchase order execution, issue resolution, and operational coordination.
• Leverage AI tools and automation solutions to improve operational productivity, reduce manual effort, strengthen process control, and enhance user experience across NTP workflows.
• Develop practical AI-enabled use cases(incl. AI Agent), automation tools, dashboards, and analytics solutions to support daily operations, performance management, and continuous improvement.
• Proactively identify process, compliance, savings, and pipeline opportunities through spend analysis, operational data review, market research, and stakeholder engagement.
• Bridge with global, regional, and local teams to land digital, process efficiency, and procurement transformation initiatives within the Dalian NTP operation team.

Key Responsibilities:

NTP PR2PO Operations, AI Enablement and Process Improvement

• Support Process Improvement via AI technology and other Automation tools (Macro, RPA, etc) for both NTP operation team and Tactical Buy team
• Proactively identify efficiency improvement opportunities and lead overall design and landing
• Download efficiency initiatives from global teams and lead landing in Dalian
• Introduce and share Dalian good practices with global teams and help global team landing in their site

Analysis and Market Research

• Support market research to do project feasibility assessment
• Support spend analysis and tail spend analysis to identify saving and pipeline opportunities
• Support PO automation analysis, root cause analysis, improvement plan
• Support KPI root cause analysis and improvement plan, such as PO compliance, GR compliance, etc.

Reporting

• Support Market monthly performance review dashboard creation in Power BI and ppt
• Support team Daily Management template update and enhancement
• Support other reports as team needs

Key Relationships:

• Global | Regional Procurement Leads
• Global Procurement Excellence
• Global | Local NTP category managers and sourcing buyers
• GBS Function Service Lead and GPOs
• GBS Reporting Team
• GBS Dalian Operation Team, including NTP | AP | SLM | FA, etc.

Knowledge, Skills and Abilities:

• Hands-on experience in designing, developing, and deploying AI-enabled solutions or AI agents, such as Microsoft Copilot, Copilot Studio, Power Automate AI capabilities, or similar tools, to solve real business operation problems.
• Good skills in Power BI, and familiar with other visualization tool, such as Tableau, Qlik, etc.
• Strong automation knowledge and practical experience with Advanced Excel, VBA, Power Query, Power Automate, macros, and workflow automation to streamline repetitive operational tasks.
• Proven experience in automation-based process improvement, including VBA-based tools, RPA solutions, low-code/no-code platforms, and end-to-end automation design from requirement clarification to implementation and user adoption.
• Strong mindset in process improvement and continuous efficiency
• Good team player, good communication and interpersonal skills
• Detail-oriented and well organized
• Quick learner on new technology and new methodology on innovation
• Fluent English, spoken and written

Requisite Education and Experience  |  Minimum Qualifications:

• Minimum of 5 years of relevant work experience in a similar function for BPO or SSC companies
• Bachelor degree or equivalent professional experience