Purpose & Overall Relevance for the Organization:

Within the framework of HR Services, the role provides professional HR service delivery and business support across labour and immigration-related processes. As HR Services strives to combine competent and professional business partnering with continuous service enhancement in an efficient, compliant, and value-adding manner, this role plays a vital part in achieving these objectives by coordinating and managing all labour and immigration formalities for full-time, temporary, and part-time employees within adidas Emerging Markets LLC.

Key Responsibilities:

• Manage and coordinate all visa and immigration processes, including new visa applications, renewals, cancellations, transfers, medical fitness tests, passport expiries, and related formalities for all employees.
• Process labour contracts, medical tests, Emirates ID applications, immigration applications, and other government-related transactions through authorised government systems and service centres.
• Prepare and manage expense reports, ensuring adequate funds are available for all new applications, renewals, and government-related transactions.
• Coordinate with governmental bodies, including and not limited to GPSSA, GDRFA, MOHRE etc for any Emiratization related matters.
• Maintain accurate and up-to-date company records on the relevant labour systems, ensuring compliance with applicable quotas and regulatory requirements.
• Coordinate closely with the PRO service providers and monitor the daily progress of all applications to ensure timely completion and resolution of outstanding matters.
• Monitor and communicate updates from government authorities regarding changes to labour, immigration, visa, and other employment-related regulations, keeping the HR Services Department informed of new requirements and procedures.
• Maintain and monitor employee records, including labour contracts, visas, passports, and expiry dates, and proactively communicate upcoming renewals to employees and relevant stakeholders.
• Ensure all labour contracts, Emirates ID copies, passports, visas, photographs, certificates, and other required documents are accurately maintained on the employee files.
• Act as the primary point of contact for employees regarding visa, labour, immigration, and other government-related formalities.
• Provide general PRO support to internal departments for activities requiring interaction or coordination with local government authorities.
• Process police permissions, No Objection Certificates (NOCs), attestations, and other government-required documents in accordance with applicable procedures.
• Coordinate document attestation requirements with relevant government authorities and service centres.
• Respond promptly and efficiently to enquiries through ticket service, email & phone relating to PRO, labour, visa, and immigration matters, ensuring a high level of service to employees and internal stakeholders.
• Identify and utilise available resources, systems, and processes effectively to improve turnaround times, optimise costs, and enhance the efficiency of PRO and immigration services.
• Provide general administrative and operational support to the HRS Department as required.
• Ensure strict confidentiality, accuracy, and security of all company and employee documents and personal information.
• Timely execute assigned tasks and issues according to defined processes, timetables and service levels in compliance with GBS KPIs.
• Identify improvement potential in all HR Services processes and administer the implementation of the improvements.
• Ensure correct execution of laws and regulations with regards to specific employee master data and
• Providing input for communication of standards, procedures and processes to employees, internal customers.
• Participate regularly in workshops and meetings held by subject matter experts within HR Services.

Knowledge, Skills and Abilities:

• UAE Local laws, regulations and procedures.
• MS office: Excel and MS outlook are a must.
• Experience in using government online application systems.
• Strong organizational and time management skills.
• Customer oriented, approachable and strong interpersonal skills.
• Strong written and verbal communication skills in both English and Arabic.
• Fluency in English & Arabic is a must
• Relationship building

Key Relationships:

• Local (Internal): All Employees, HRS, Facilities & Services, Retail Back Office, Retail Stores, Finance & Marketing.
• Local (External): Government Authorities and Typing Centres.
• PRO Service Providers
• External authorities, consultants, and suppliers

Requisite Education and Experience / Minimum Qualifications:

• Diploma or equivalent.
• 2 years of overall work experience in dealing with the local authorities and public sector.
• Own car and driving license.