Floor Manager, adidas FO, Taastrup, Denmark

PURPOSE AND IMPACT ON ORGANISATION:

 

Contributes to store profitability by:

¬ Ensuring KPIs for a defined area within a store are met or exceeded

¬ Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience

¬ Supervising and coaching team within a defined area of responsibility

 

KEY RESPONSIBILTIIES:

 

¬Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations

¬Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility

¬Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency

 Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model

¬Actively supervises and coordinates his/her team to ensure all customers receive service

¬Understands customer expectations and coaches his/her team to meet or exceed them at all times ¬Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility

¬ Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge

¬ Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility

¬ Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility

¬ Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment

¬ Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures

¬Minimizes loss by implementing, monitoring and tracking all loss prevention procedures

¬Supports the recruitment, onboarding, training and development of the store team

¬Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance

¬Actively collaborates and shares best practices to drive store team performance

¬Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

 

KEY RELATIONSHIPS:

 

¬Customers

¬Peers and Supervisor

 

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

 

¬ Stepping into Management Competencies

 

MINIMUM QUALIFICATIONS:

 

¬Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]

¬Intermediate numeracy and literacy and advanced verbal communication skills

Location:  Taastrup
Country:  Denmark
Team:  Retail (Store)
Brand:  adidas
Position Type:  Full time
Number:  189104
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