PURPOSE & IMPACT ON ORGANIZATION:
Contributes to meeting or exceeding store sales and KPI targets by:
• Building an emotional connection with customers and living the Brand Values
• Serving and selling to customers and conscientiously executing store operations
• Using his/her expertise and experience to provide feedback and support to selected 
team members
KEY RESPONSIBILITIES:
• Is aware of store targets and actively works to meet or exceed these by using all the 
resources available inside and outside of the store
• Identifies improvement opportunities and communicates suggestions to store 
management to drive commercial success
• Is a role model for customer service and boosts sales and Brand experience by using 
advanced sales techniques and appropriate elements of the adidas customer service 
model
• Shares his/her customer service experience and trains selected team members to 
fine-tune their service skills
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and 
customer loyalty in his/her Category
• Guides and trains selected members of the team on basic core and seasonal product 
knowledge 
• Maintains an appealing, easy-to-shop environment for customers by consistently 
executing visual merchandising and housekeeping standards 
• Complies with store policies and procedures to maintain a safe shopping and 
working environment
• Ensures the product offer in the store is made available to customers by assisting 
with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to cash 
protection procedures
• Minimizes loss by actively maintaining sales floor awareness while serving 
customers
• Collaborates productively and respectfully with team members to meet or exceed 
store goals
• Makes himself/herself available to support other team members when needed
• Communicates a desire to learn and seizes all available opportunities to drive his/her 
development and increase performance
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
• Fluent speaker of Polish and intermediate speaker of English
• Advanced Retail Professional Competencies
MINIMUM QUALIFICATIONS:
• Minimum 6 months’ work experience in a sports/fashion customer- and commercialfocused retail environment with advanced selling experience and solid product, retail 
and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills (additions 
based on market needs)