Planning

• Assist the regional Franchise Ops Manager in the regional customer incentive scheme
• Assist the regional Franchise Ops Manager in the quarterly POS ST target formation

Management

• Monitor X & Y & Z store ST performance data by district and customer

(X stores are HQ Retail Ops' responsibility, Y stores are regions' responsibility and Z stores are managed by the customer)

• X store management (regional execution)

• Pay regular visits to X stores within the managed district
• Produce X store performance data report for the HQ
• Discuss with HQ Retail Ops in the performance review of X stores
• Execute the action plans formed by the HQ

• Store visits

• Pay regular visits to stores within the managed district
• Pay (combined) visits to selected stores (important or problematic stores)
• Give store performance assessment through RMS checklist
• Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)
• Conduct on site problem shooting through communicating with store manager and staff
• Give coach to the store staff where applicable
• Make "comprehensive store visit reports" after the store visit

• Collect MSP reports and monitor the store performance based on the results
• Off site problem shooting

• Communicate with customer OP team to solve retail ops related problems identified during the store visit
• Consolidate problems with other Franchise Ops functions through analysis of "comprehensive store visits" from all the store visiting departments
• Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified
• Monitor the solving of all problems concerning customer stores ST

• Coordinate retail training to own team and customers

• Communicate with regional training team to form ad hoc training plan to address the regional training needs
• Consolidate the training needs identified by the Franchise Ops departments

• Lead the Monthly ST Meeting (Regional Meeting)

• Lead the review and discussion of X, Y, Z store performance through ST data analysis
• Coordinate the functional presentation of all the Franchise Ops departments
• Lead the review of execution quality and effectiveness of action plan for the previous month
• Lead the discussion and formation of the action plan for the next month
• Coordinate the best practice sharing from OR team
• Coordinate the participation and cooperation of sales team in the Franchise Ops coverage program
• Participate in the HQ Monthly ST Meeting

Financial

• Assist the Regional Franchise Ops manager in the management of regional customer incentives budget

Systems and Processes

• Basic understanding on national business goals, growth strategies, account structure and retail related policies and processes

People Management

• Manages the Regional Retail Ops to be the "District Manager" in the Franchise Ops coverage program in the region
• Monitors the performance of Regional Retail Ops and provide coach where needed
• Responsible for the performance cross functional monitoring of other Franchise Ops departments

Training

• Coordinate the retail training to own team and customers

Others

• Other job-related work assigned from leader