Operations Engineer

Purpose & Overall Relevance for the Organization:

The aim of the role is to work as part of a team on to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to produce, publish and serve content for a range of adidas platforms and services (possibly including mobile, tablet, desktop, and IPTV). [SA1] [SS2]

Key Responsibilities:

Specialist advice

• Actively maintains recognised expert level knowledge in one or more identifiable
• specialisms.
• Provides definitive and expert advice in their specialist area(s).
• Oversees the provision of specialist advice by others, consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives.
• Supports and promotes the development and sharing of specialist knowledge within the
• organisation.

Operational Analysis & Continuous Improvement

• Investigates operational needs, incidents, inefficiencies, and improvement opportunities across infrastructure, systems, and service delivery processes.
• Contributes to the design and recommendation of improvements in automated and non-automated operational processes, tooling, and workflows to enhance service reliability and operational efficiency.
• Monitors, analyses, and improves services using SRE Golden Metrics — latency, traffic, errors, and saturation— to identify reliability risks and performance bottlenecks.
• Collaborates with engineering, product, and business stakeholders to clarify operational and reliability requirements for new or changed services.
• Assists in defining and validating operational acceptance criteria, including SLOs, SLIs, error budgets, and requirements related to availability, performance, scalability, security, and supportability.
• Analyzes stakeholder objectives and operational challenges to identify feasible improvement options, balancing reliability, cost, and delivery speed.
• Works with cross-functional teams to identify potential benefits, risks, and trade-offs associated with proposed operational and reliability improvements.
• Supports the selection and application of appropriate delivery and improvement approaches, including plan-driven and iterative/agile methods, for operational and reliability initiatives.

Systems integration and build

• Provides technical expertise to enable the configuration of software, other system
• components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Defines complex/new integration builds.
• Ensures that integration test environments are correctly configured.
• Designs, performs and reports results of tests of the integration build.
• Identifies and documents system integration components for recording in the configuration management system.
• Recommends and implements improvements to processes and tools.

Porting/software configuration

• Configures software and equipment and tests platform-specific versions of one or more software products.
• Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.

Configuration management

• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming
• conventions.
• Ensures that operational processes are in place to maintain secure configuration, consistent classification and management of CIs, and for the verification and audit of configuration records.
• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information.
• Reports on the status of configuration management. Identifies problems and issues and
• recommend corrective actions.

Release and deployment

• Assesses and analyses release components. Provides input to scheduling.
• Carries out the builds and tests in coordination with testers and component specialists
• maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management. Ensures release processes and procedures are maintained.

Application support

• Identifies and resolves issues with applications, following agreed procedures.
• Uses application management software and tools to collect agreed performance statistics.
• Carries out agreed applications maintenance tasks.
• Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.

Problem management

• Investigates problems in systems, processes and services.
• Assists with the implementation of agreed remedies and preventative measures.
• Initiates and monitors actions to investigate and resolve problems in systems, processes and services.

Determines problem fixes/remedies.

• Assists with the implementation of agreed remedies and preventative measures.

Incident management

• Following agreed procedures, identifies, registers and categorises incidents.
• Maintains records and advises relevant persons of actions taken.
• Prioritises and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents.
• Facilitates recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.

If required: People Management / Resource Management: [SA3] [SS4]

• Is involved in recruiting process and proposes support for hiring decision and pre-selection of candidates
• Provides team members/direct reports with clear direction and targets that are aligned with business needs and objectives.

Key Relationships:

• Global IT
• Respective business function (GOPS, Finance, HR, Brand Marketing, Retail Tech)
• HR Management

Requisite Education and Experience / Minimum Qualifications:

• Four-year college or university degree with focus on Business Administration or IT or

• related areas, or equivalent combination of education and experience
• Proficient spoken and written command of English
• At least 7-year experience in IT
• 5 years of experience in relevant area
• 2 years of experience in team management
• Strong understanding & knowledge of regional and global market landscape and the respective customer
• Managed critical elements and cross functional and regional projects

Technical Skills 

Must Have 

• LS Retail POS, including ALS POS  
• Microsoft Dynamics NAV 2009 R2 
• MS-SQL Server Database 
• PowerShell/Python scripting 
• Strong understanding of Retail ERP processes & functionality 
• Experience supporting Web API services 
• Experience supporting large retail store landscapes 
• Exposure to payment systems and store peripherals 
• Knowledge of 2-tier & 3-tier application architectures 
• Basic networking knowledge (DNS, ports, connectivity) 
• Hands-on experience with Monitoring & Observability platforms, such as: 
  • ELK (Elastic Stack) 
  • Instana 
  • Grafana 
  • Splunk 
  • AppDynamics 
  • Experience with Incident & Service Management tools, such as: 
  • ServiceNow 
  • Jira 

Good to Have

• AWS Cloud and Kubernetes working knowledge 
• Basic understanding of CI/CD tools (Bitbucket, Jenkins etc.) 
• ITIL-based service management experience 
• Experience working in global / multi-time-zone environments 
• Microsoft Power platforms (Power BI, Power Automate and Power apps)