Area:                                                                                       Market India

Department:                                                                           SCM

Direct Reporting Line:                                                           Manager – Warehouse

Indirect/secondary reporting line:                                        NA

Subsidiary/country:                                                               India

Location:                                                                                                Gurgaon                                   

GSMS Grade:                                                                                         P1

Number of Personnel Managed:                                           NA

Cost Center/Budget and/or Revenue Responsibility            Yes

Purpose & Overall Relevance for the Organisation:

• The Assistant Manager- Warehouse operations will drive the achievement of all deliveries to the agreed service levels so as to meet or exceed customer expectations.
• He will need to operate a highly effective and efficient DC with a well-trained, motivated workforce.

Key Responsibilities:

• Lead warehouse teams across inbound, picking, packing, value-added services, outbound, returns, and maintenance.
• Collaborate with Supply Chain Operations Manager and other DC managers to align resources with forecasted volumes and priorities, ensuring timely order fulfilment.
• Optimize staffing levels, shift planning, including temporary staff, to balance service quality and productivity within budget constraints.
• Implement process improvements to enhance compliance and operational excellence, reduce costs, and improve customer satisfaction.
• Maintain inventory integrity through cycle counts and strict adherence to the procedures using current systems.
• Monitor and evaluate team productivity using system tools and reports.
• Foster effective communication with DC peers to achieve short-term targets and drive long-term improvements.
• Oversee comprehensive training for all DC staff, focusing on productivity and safety.
• Ensure robust health and safety controls, collaborating with the Health and Safety Manager and ensuring staff training.
• Track and report on KPIs and SLAs; conduct weekly reviews with 3PL providers and submit timely reports to management and global teams.
• Reconcile SAP and WMS systems weekly, monitor EDI flows and daily housekeeping.
• Optimize DC capacity for inbound, outbound, and returns.

Key Interfaces: 

• 3rd Party Suppliers
• Customer Service
• Inbound Planning
• IT team
• Global Operations Teams
• In-House Warehouse Management
• Marketing & Communication services
• SCM Team

Key Relationships:

• Senior Managers
• Warehouse Staff
• 3PL Service providers
• Customer Service Team

Knowledge, Skills and Abilities:

• Management Experience in large and automated Distribution Centre serving many markets with achievement of high standards of service and efficiency.
• Strong understanding of interfaces of business and warehouse management systems.
• Experience managing cross-market business relationships and key customer accounts.
• Proven leadership of large teams in DC environments.
• Project Management expertise.
• Good understanding of retail store and E Commerce customers’ needs.
• Fluency in MS Excel and PowerBI.
• Fluent in English (written and verbal).

Requisite Education and Experience / Minimum Qualifications:

• Six to ten years of relevant experience, including at least eight years in management.
• Graduate degree from a recognised university.  
• Relevant Logistics qualifications.