PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION

This role is responsible for maximizing the profitability of Europe Retail by ensuring that all Omnichannel services and their sub-initiatives are managed effectively end-to-end involving all key stakeholders to deliver a best-in-class consumer journey and drive performance excellence.

 KEY RESPONSIBILITIES

• Manage and drive the pilot and implementation of key Omnichannel initiatives across Europe
• Drive the implementation of an effective and efficient demand management process to deliver enhancements to established solutions based on operational performance and market needs
• Develop an appropriate change management strategy to lead change in the market organization
• Ensure best-in-class Omnichannel performance for consumers and stores as well as target achievement of key KPIs by implementing best practices and utilizing operational reports, monitoring mechanisms and competitions
• Deliver training and related material to drive effective and efficient operations within the respective functions impacted by the solution
• Deliver documentation of all key initiatives and make it easily available for the organization. Prepare and update local guidelines based on market requests
• Organize and facilitate required meetings to inform and motivate the organization for the assigned key initiatives
• Understand, consolidate, and represent the business interests of the market as an ambassador towards global counterparts
• Check and review all existing policies and standards and provide necessary updates on a regular basis according to new systems and tools
• Lead the Europe Champions Program and sustain excellence in securing change agents in the markets that act as key catalysts and ambassadors for change in Omnichannel and Digital Retail
• Support the overall Retail & Consumer Excellence Team for other key initiatives as assigned by reporting line manager(s)

KEY RELATIONSHIPS

• Consumer Direct teams – eCom, Franchise, Retail
• Retail Operations
• Retail Training
• IT
• SCM
• Marketing
• Merchandising
• Human Resources
• Cluster Retail Teams

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work effectively within a team environment and under pressure
• Good planning, communication and presentation skills, with the ability to work and deliver in changing environments
• Solid project management skills from initiation to closure
• Analytical mindset and an innovative thinker
• Influencing skills
• Advanced user of MS Office suite of products
• Fluent in English
• Additional languages are an advantage
• Geographically mobile

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• University degree and/or commercial training in Finance, Accounting, Economics, Marketing or Sales is preferred (or similar business experience)
• Minimum 4 years Retail experience
• Experience in Omnichannel or Digital Retail is an advantage