Purpose and overall relevance to the organization:

Workplaces is responsible for the active management of the Global Real Estate portfolio, including leases and transactions of all properties, as well as the overall design, construction and operation of offices, showrooms and DCs for Adidas.

In this role, you will be responsible for the operational planning, coordination and implementation of all experience, hospitality and visitor processes at the adidas Campus. The role ensures that employees, guests, partners and athletes receive a smooth, high-quality and on-brand campus experience.

Responsibilities:

• Ensuring high quality and continuous optimization of processes in the assigned service area (Campus Experince & Operations, Reception, Services Points & Helpdesk, Homeground, Vendor and Partner Management)
• Management and quality control of external service providers incl. SLA fulfilment and profitability
• Coordination with central interfaces such as IT, FM, Security, Catering, Cleaning and Logistics
• Communication interface to internal stakeholders, service providers, suppliers and authorities
• Budget planning, tracking, and negotiations with external partners
• Ensuring operator responsibility in accordance with legal requirements and internal standards
• Maintenance and optimization of operational processes, SOPs and checklists
• Support in KPI reporting, analyses and operational problem solving

Campus Experience & Operations

• Planning and implementation of campus-related formats, theme weeks and activations

• Management of small events, pop-ups and workshops to promote culture and engagement
• Evaluation of user and visitor feedback to improve the campus visitor experience
• Coordination with Corporate Communications on event and communication calendars
• Implementation of campus tours, welcome formats and onboarding
• Support digital visitor and workplace processes as well as campus-related initiatives

Reception, Service Points & Helpdesk

• Control and quality assurance of all reception areas, including visitor registration
• Optimize service points (Inquiries, Workplace Support, Lost & Found)
• Coordination of the helpdesk including ticket management and service level monitoring
• Ensuring brand-compliant service behavior of all front-facing roles

Vendor- & Partner-Management

• Monitor contracts, SLAs, and key performance indicators
• Regular service reviews and quality assurance measures
• Support with tenders, bid comparisons and service optimizations

Hospitality Management

• Implementation of hospitality standards for employees, guests, VIPs and athletes
• Organization and support of visitor groups incl. briefing and follow-up
• Ensuring a professional, brand-compliant appearance of all hospitality touchpoints

Home Ground Operations

• Supervision of team stays, athlete visits and training camps
• Coordination of logistics, room planning, security, catering and processes
• Preparation of schedules, visit documents and short debriefings

Main contacts:

• Adidas employees and adidas management level
• Regional operations managers and regional and global hospitality teams
• Procurement
• Global counterparts and stakeholders
• External authorities & suppliers
• Campus Visitors & Athletes

Knowledge, skills and abilities:

• High interest in service and customer satisfaction
• Project Management Experience
• Tender management and supplier selection
• Budget and cost control
• Good communication skills and negotiation skills
• Sound knowledge of MS Office (Word, Excel, PowerPoint, CoPilot)
• Very good English skills
• Detail-oriented and at the same time able to derive a holistic picture from a lot of small pieces of information – combined with a high level of creativity and the ability to develop innovative solutions

Required education and experience / minimum requirement:

• Completed vocational training, a degree or equivalent training in the hotel, trade fair, hospitality or event sector
• Suitable qualification in facility management
• Experience in operational stakeholder coordination and service processes, project management
• Advantageous: Dealing with VIP/athlete support or sports-related structures
• At least 5 years of professional experience in hospitality, events, service management, workplaces or operations
• Experience in the field of decoration, interior design or merchandising is an advantage