Key Responsibilities:  

Technical Key Responsibilities: 

• Design and deploy network solutions (LAN, WLAN, WAN) for new sites and projects. 

• Establish and enforce global network standards and policies. 

• Maintain expertise and documentation for core technologies, including Cisco-based infrastructure and physical/cloud firewall platforms (e.g., Zscaler, Checkpoint). 

• Collaborate with and provide technical guidance to the network operations team to ensure service stability. 

• Proven experience managing network configuration standards and large-scale deployments. 

• Strong technical knowledge of relevant infrastructure platforms and tools. 

• Solid understanding of ITIL Change and Release Management processes. 

• Skilled in vendor management, governance, and risk mitigation. 

Specialist advice 

• Actively maintains knowledge in one or more identifiable specialisms.  

• Provides detailed and specific advice regarding the application of their specialism(s) to the organization’s planning and operations.  

• Recognizes and identifies the boundaries of their own specialist knowledge.  

• Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization. 

Emerging technology monitoring  

• Supports monitoring of the external environment and assessment of emerging technologies to evaluate the potential impacts, threats, and opportunities to the organization.  

• Contributes to the creation of reports, technology road mapping and the sharing of knowledge and insights. 

Programming/software engineering 

• Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services.  

• Contributes to selection of the software development approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.  

• Applies agreed standards and tools, to achieve well-engineered outcomes.  

• Participates in reviews of own work and leads reviews of colleagues' work. 

System design  

• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology.  

• Identifies and evaluates alternative design options and trade-offs.  

• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements.  

• Models, simulates, or prototypes the behavior of proposed systems components to enable approval by stakeholders.  

• Produces detailed design specification to form the basis for construction of systems. Reviews, verifies, and improves own designs against specifications. 

Database design  

• Develops and maintains specialist knowledge of database and data warehouse concepts, design principles, architectures, software, and facilities.  

• Assesses proposed changes to object/data structures, to evaluate alternative options.  

• Implements physical database designs to support transactional data requirements for performance and availability.  

• Implements data warehouse designs that support demands for business intelligence and data analytics. 

Testing  

• Reviews requirements and specifications and defines test conditions.  

• Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.  

• Analyses and reports test activities and results.  

• Identifies and reports issues and risks associated with own work. 

Systems integration and build 

• Defines the software modules needed for an integration build and produces a build definition for each generation of the software.  

• Accepts completed software modules, ensuring that they meet defined criteria.  

• Produces software builds from software source code for loading onto target hardware.  

• Configures the hardware and software environment as required by the system being integrated.  

• Produces integration test specifications, conducts tests and records and reports on outcomes.  

• Diagnoses faults and records and reports on the results of tests. Produces system integration reports. 

Porting/software configuration 

• Configures software and equipment and tests platform-specific versions of one or more software products.  

• Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards. 

Service level management 

• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.  

• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. 

Release and deployment 

• Assesses and analyses release components.  

• Provides input to scheduling.  

• Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management.  

• Ensures release processes and procedures are maintained. 

Key Relationships:  

• Business Stakeholder / User 

• Business Consultant / Analysts 

• Platform & Software Engineers 

• Solution Architects 

• IT Infrastructure 

• IT Security 

Requisite Education and Experience / Minimum Qualifications:  

• Four-year college or university degree with focus on IT or related areas, or equivalent combination of education and experience  

• Proficient spoken and written command of English 

• At least 5-year experience in IT  

• 2 years of experience in relevant area 

• 1 year of experience in team management 

• Understanding of different culture 

• Participated in projects with people from other functions/markets