Purpose & Overall Relevance for the Organization:

To create, lead and drive the Europe Retail Omnichannel strategy by identifying, developing

and implementing initiatives to continuously enhance our consumer and store experiences in close collaboration with internal and external business partners.

Key Responsibilities:

• Drive the execution of the Europe Omnichannel strategy and build a sustainable framework in line with Europe Retail ambitions
• Lead the development, implementation and management of initiatives for our Retail Omnichannel experiences, digital services and consumer experiences
• Own communication and implementation plans related to Omnichannel initiatives and ensure execution in coordination with senior leaders
• Be the ambassador for Retail Omnichannel and lead enhancements, change management, training, development and consumer journey plans for all of Europe
• Lead all back of house, front of house and sales floor leadership operations in Omnichannel to ensure a premium consumer and employee experience
• Along with the team, ensure our tools, hardware, processes and standards are up to date, in place, and relevant to achieve our premium consumer experience standards
• Drive harmonization and standardization of processes and tools within the Europe Retail business in alignment with global and market functions
• Drive communication with Senior Management Teams to create transparency and facilitate a culture of collaboration and feedback
• Deliver training and supporting material to drive operations within the respective teams and functions impacted by the solution
• Facilitate change management for key initiatives to ensure successful implementation and ongoing operations
• Document information and knowledge on assigned key initiatives to ensure effective availability and sharing of best practices, programs and experiences market-wide
• Regularly monitor, track and report on key Europe Retail Operations initiatives to evaluate success, drive enhancements and monitor progress in achieving strategic objectives
• Understand, consolidate and represent the business interests of the Market as an ambassador towards Global teams
• Collaborate cross-functionally with respective stakeholders to drive and support implementation of Retail processes and tools
• Support the overall Retail Operations team for other key initiatives as assigned by the reporting line manager(s)

Key Relationships:

• Europe Retail Back Office Leads and related functions
• Europe Retail Cluster Leads, District Managers and Store Managers
• Europe E-Com Teams
• Business partners in key areas
• Global teams in key areas

Knowledge, Skills and Abilities:

• Proven track record of successfully implementing and managing projects and initiatives in large organizations across geographies and culturally diverse groups
• Strong analytical skills for strategy development and business planning
• Good planning, communication and presentation skills, with the ability to work and deliver in changing environments
• High experience of working simultaneously on several projects
• High degree in commercial and/or business acumen (e.g. Retail, Retail Operations, Omnichannel, Sales, Digital, Finance)
• Strong decision-making ability and determination with high initiative and pragmatism
• Ability to work effectively within a team environment and under pressure
• Ability to coach, guide and manage a team
• Fluent in written and spoken English. Skills and abilities in other European languages are an added plus
• Advanced user of MS Office

Requisite Education and Experience / Minimum Qualifications:

• University degree with focus on Retail, Digital, Sales, Business, Economics.
• Minimum 6 years of experience in Retail Operations
• Minimum 3 years of experience in managing a team
• Project management experience ideal