Purpose & Overall Relevance for the Organization: 

Workplaces is responsible for the active management of the Global Real Estate Portfolio including leases and transactions of all the properties, all design, construction and operations for offices, showrooms and DC’s for adidas.   

The Senior Specialist Multimedia Operations & Service Delivery ensures the reliable day-to-day delivery and operational excellence of multimedia services across the workplace environment in Germany. The role provides hands-on operational support, advanced troubleshooting, service governance, and documentation management to maintain service stability and room readiness. By supporting multimedia operations, digital signage, incident resolution, maintenance activities, and project-to-operations transitions, the position enables seamless user experiences, operational continuity, and the successful delivery of future-ready multimedia services. 

Key Responsibilities:  

• Execute assigned ServiceNow ASPEN tickets, document troubleshooting steps and resolution details, and escalate recurring or critical issues to the Manager Operations. 

• Perform daily multimedia operations, including room readiness checks, system health checks, monitoring follow-up, incident investigation, and scheduled maintenance activities for AV and workplace multimedia systems. 

• Support digital signage operations, collaboration spaces, AV systems, multimedia rooms, event spaces and defined workplace technology platforms. 

• Contribute senior-level troubleshooting expertise for complex AV, collaboration, digital signage and workplace multimedia issues, including vendor coordination where required. 

• Maintain and update technical documentation, standard operating procedures, asset information, lifecycle data, RMA readiness, support knowledge articles and operational knowledge bases. 

• Support project-to-operations handovers by validating documentation completeness, supportability, training needs, monitoring readiness, spare-part readiness and operational acceptance criteria. 

• Contribute to project delivery, acceptance and handover within the role’s service area through SAT checks, room and system validation, asset capture, monitoring checks and handover documentation. 

• Support Event Experience during event peaks with readiness checks, system validation, troubleshooting and operational backup. 

• Support the Manager Operations in identifying required tools, access rights, training, vendor information and operational knowledge needed to resolve incidents effectively. 

• Identify recurring issues, user-impact patterns, lifecycle risks, missing documentation and improvement opportunities, and feed them into service improvement and maintenance planning. 

• Ensure that project lessons learned are reflected in service standards, operational documentation and future service improvements 

Key Relationships:  

• Workplaces SLT 

• Legal 

• Finance, Controlling & Procurement 

• Adidas Brand Events, Corporate Communications, Tech / IT Infrastructure, Network, Collaboration Services und Digital Signage 

• External Multimedia service partners, AV integrators, planners & manufacturers 

• Adidas employees and visitors who use the Workplace-Multimedia-, Event- and collaboration services 

Knowledge, Skills and Abilities: 

• Advanced understanding of workplace multimedia systems, AV signal flow, collaboration technology, digital signage, AV control systems, audio DSP, network-dependent AV components and operational service support. 

• Strong structured troubleshooting skills for complex AV, collaboration, digital signage and workplace multimedia issues, including incident analysis, readiness checks, maintenance validation and clear escalation of risks. 

• Ability to work independently on assigned incidents, maintenance tasks and service documentation while ensuring outcomes are clearly recorded and follow-up actions are transparent. 

• Strong documentation discipline for maintaining technical system records, SOPs, asset information, service knowledge articles and operational handover documentation. 

• Ability to support operational acceptance and transition of new systems into stable service delivery, including documentation quality, supportability, training needs and handover readiness. 

• Strong service mindset and ability to coordinate effectively with users, service owners, Tech, vendors, project teams and other support resources during incidents, event peaks or recurring technical issues. 

• Willingness to support event peaks and project delivery as part of an integrated service model. 

• Fluent in English, German is beneficial for local service delivery 

Requisite Education and Experience / Minimum Qualifications:  

• Degree, vocational qualification or equivalent professional experience in Media Technology, AV Engineering, Information Technology, Electrical Engineering or related field 

• More than 3 years of professional experience in the AV technology field. 

• Experience with enterprise AV systems, meeting room technologies, LED solutions, collaboration platforms and workplace technology environments. 

• Microsoft Teams Rooms, Dante, AVIXA CTS, Crestron, Q-SYS, Biamp, Shure, Dante, Yamaha or similar training is beneficial.