PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 
 

The Senior Manager of Operations is responsible for maximizing the efficiency and productivity of Market Europe Retail (including Franchise) through leading our Standards and Guidelines implementation, store consumables and leading our store projects operational design and set up (openings/remodeling/closures) in partnership with the Retail Expansion and development team. This role will lead the relevant functional teams and be the Franchise RCX lead with focus on strengthening the fundamentals and work closely with the Field leads, Finance, retail development team, Global Retail Ops, and key back office functional teams to ensure effective Retail operations are implemented.

This role is in charge of leading and managing the successful implementation of RFID technology projects as a Project Lead, ensuring alignment with organizational goals and objectives closely with cross-functional teams. A crucial role in driving operational efficiency, enhancing supply chain visibility, and improving overall business performance through the effective utilization of RFID technology in Europe. 

KEY RESPONSIBILITIES: 

•    Drive RFID between RCX and cross functional teams and be the voice for retail operations by leading, develop and execute project plan. Including defining project scope, goals, and deliverables. Create project schedules, allocate resources, and track progress to ensure timely completion of milestones. 
•    Lead the team in building a strong partnership and collaboration with market leads, support store openings and be the key contact role for all store lifecycle related projects ensuring the right set up with the right tools, layout, systems, and operations are in place. 
•    Introduce, train teams and implement a Store openings champion program across EU retail and lead this program for any new projects where store set up Is required pre-opening.
•    Own the project management of Store Projects for RCX functions – focusing on consumer experience, consumer journey, operational efficiency, and Sustainability.
•    Manage the teams and organize and facilitate the required meetings to inform and motivate the organization for the assigned key initiatives and projects – as well as finalise sign off by all functional leads and Snr Director of RCX
•    Lead the adidas retail reviews across EU with all cluster teams and measure to manage performance with strict end to end processes and actions for all relevant stakeholders.
•    Ensure all standards and guidelines are up to date and managed to ensure easy usability and implementation across the business for owned stores and Franchise
•    Be the Single Point of Contact and support the Senior Director of RCX and Franchise for elevating the Franchise business across EU.
•    Partner in building retail operations roadmaps and game plans for Franchise with realistic timeframes and goals in line with the overall strategy.
•    Support executing the Franchise retail operational plans and liaise with all relevant x-functions to deliver on our commitments my measuring against our roadmaps and priorities.
•    Lead our efficiency for store consumables in partnership with procurement. Including shopping bags, gift cards and other in store materials used across Europe retail
•    Lead our Sustainability project across Europe through a retail operations lens to ensure we better our existing methods and drive improvements where opportunity arises. Including recycling of in store materials programs, better sustainable materials and equipment and future proofed plans to decrease our carbon footprint wherever possible.

KEY RELATIONSHIPS:

•    Store Development
•    Real Estate
•    Franchise team 
•    Business Solutions
•    SSM 
•    Retail Clusters and Store Operations teams
•    Retail Consumer Excellence teams
•    IT
•    Global Retail Operations
•    VM
•    Marketing
•    SCM 
•    HR
•    Finance

KNOWLEDGE, SKILLS & ABILITIES: 
 

•    Influencing skills
•    Team leadership and management
•    Ability to work effectively within a team environment and under pressure
•    Strong analytical skills and an innovative thinker 
•    Good planning, communication, and presentation skills, with the ability to work and deliver in changing environments
•    Solid project management skills from initiation to closure
•    Analytical mindset and an innovative thinker
•    Advanced user of MS Office suite of products
•    Fluent in English
•    Additional languages are an advantage
•    Geographically mobile

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

•    University degree and/or commercial training in Engineering, Finance, Accounting, Economics, Retail, Marketing or Sales is preferred (or similar business experience)
•    5 years retail operations experience on a regional level
•    Minimum 3 years project management experience