Purpose & Overall Relevance for the Organization:

• Meeting or exceeding district sales and profit targets
• Coaching Partners’ Store Managers to drive commercial success and excel in customer service
• Ensuring proper execution & compliance of established policies, procedures, initiatives and directives

Key Responsibilities:

Functional

<PROFIT>

• Take full ownership of the district and its commercial success
• Managing stores to deliver sales and profit targets and manage store cost base. 
• Analyze relevant data to probe and challenge the status quo with both Partners’ Retail Back Office and Store Managers

<PROCESS>

• Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Store Managers
• Plan and prioritize structured store visits to maximize the district’s performance
• Dedicate a minimum of 3.5 days per week to completing store visits and ensure all stores in the district are visited at least once per month
• Manage and approve weekly and monthly schedule to maximise time spent on the shop floor especially during peak, including store managers to be working during peak weekends.   
• Review Mystery Shopper visit reports and support stores in developing and implementing action plans to improve service standards as required to achieve minimum 80% score. 
• Ensure compliance with established retail policies, operating procedures, initiatives and directives through store audits
• Ensure the legal and financial integrity of the district’s store portfolio
• Manage loss prevention (stocktake, cycle count) as well as health and safety risks
• Share best practices to drive overall Market and Global retail performance

<PRODUCT>

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district
• Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials in the stores
• Assess and make recommendations to improve the commercial viability and availability of products for the district’s stores

<PREMISE>

• Contribute to all aspects of business development including new store openings and recommendations for closure. 
• Support and organise temporary ‘Pop up’ store formats in District as necessary. 
•  

<PEOPLE>

• Coach Store Managers to increase their store’s sales, productivity and profitability
• Drive a service and selling culture in the district
• Review NPS(or equivalent) reports and support stores in developing and implementing action plans to improve service standards as required to achieve service score target
• Lead the recruitment, on-boarding, training and development efforts in the district
• Own succession planning for the district
• Ensure compliance to established HR policies and procedures
• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback including actively managing poor performance
• Coach, motivate and inspire Store Managers to accomplish store goals and maximize their individual performance, both face-to-face and remotely
• Champion and lead training within district, identifying training opportunities and providing feedback on training opportunities to Retail Back Office. 
• Seek coaching and learning opportunities to continually improve your performance

Pre-requisite Knowledge / Skills

Diploma/Degree in Sales / Marketing / Retail Management

Minimum 5 years of retail management experience with at least 4 years in operations, preferable experience in the sport or clothing industry

PC literature, excellent oral and written communication skills in English and local languages

Strong in organizational skills, meticulous and a team player with ability to work independently

Able to multi-task & manage projects

Good interpersonal and communication skills and self-confident in interacting with all levels within and outside the organization

Mature, dedicated, resourceful and committed towards works, employees and consumers