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Specialist, Customer Service (Contract)

Purpose & Overall Relevance for the Organization:
The Customer Service team’s mission is to deliver best in class customer experience through operational 
excellence. Effective account operations help streamline processes such as order fulfillment, inventory 
management, invoicing, ensuring that customers receive their products on time and in full. This efficiency 
builds trust and satisfaction, which are key for maintaining strong business relationships.


Key Responsibilities:


Delivery Note (DN) and Invoice management
• Collaborate with channels and customers to manage DN creation and execution, ensuring 
goods delivery adheres to service level agreements.
• Manage e-invoice, ensuring smooth and correct invoice issuing.
• Follow up on COTIF reporting & understanding for improvement actions.
• On track with order book-related reports to ensure transparency for on-time delivery 
projections.


Order creation
• Maintain and execute order according to the customer’s expectations and channel`s 
requests, ensuring the timely delivery of campaigns and launches.
• Support order fulfillment for daily business operations, including allocation, redating.
Allocation & Inventory
• Allocate stock to orders using SAP and other control systems, through overnight batch runs 
and ad hoc requests.
• Manage stock category cancelation/movement to optimize inventory for sales.


Return
• Create return authorization and execution for return process.
Other tasks assigned by Customer Service Manager


Key Relationships: 
• Channels (DTC, Ecom, WHS)
• Customers
• Operations
• Brand
• Marketing Operations
• Finance
• SEA related teams


Knowledge Skills and Abilities:
• Advanced Excel, PowerPoint
• SAP Knowledge
• Power BI
• Analytical and process thinking
• Proactive, energetic, warm and enthusiastic
• Fluent in English (written and oral); excellent communication skills


Requisite Education and Experience / Minimum Qualifications:
• University degree or equivalent education required.
• Minimum of 2 years of working experience, preferably in Supply Chain Management

 

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Specialist, Customer Service (Contract)

Brand: 
Location:  Ho Chi Minh City
TEAM:  Sales
State:  65
Country/Region:  VN
Contract Type:  Temp
Number:  529193
Date:  May 21, 2025
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