Position:

Specialist Operations

Working Relationship:

Organizational Unit:

Country

Solid reporting line:

Senior Manager Operations/ Manager Operations

Division:

CFA

Dotted reporting line:

Department:

Country Operations

Key interfaces (internal):

SEA SCM teams, CoE teams

Job Grade:

P2

Location:

Country Ops

Key interfaces (external):

LSP, LMD, Customer Service, Planning, Finance, IT

Responsibilities:

Personnel responsibility:

Specialist, Operations

Signing authority:

N/A

Budget responsibility:

N/A

Purpose/ Mission:

Drive Supply Chain excellence with Vietnam/SEA Inbound and outbound operations, focusing in Inbound data on systems, Productivity KPI of LSP and LMD, and continuous improvement projects.

Accountabilities:

Group competencies:

Functional competencies:

Primary

1. Manage material data on systems, on hang tag, production profile, import/export documents for Vietnam/SEA SCM teams including, but not restricted to.
2. Control LMD on successfully rate and investigate lost due to damage/defective/missing cases
3. Follow up on delivery cost, compensation for missing/damage parcels.
4. Control and process the conformity certification apply process for sport goods like apparel, footwear, and accessories.
5. Ensure the data on systems and on hang tag is accurate, especially CR stamp
6. Documents and cost control for conformity certification apply process, sample and eCOM delivery
7. Ensure an integrated, cost effective supply chain via reports and systems input
8. Oversee internal reviews of customs processes, and brokerage rates by coordinating with business stakeholders in broker selection. Launch and manage Customs RFQ
9. Evaluate LSP/LMD performance by canvassing and evaluating service level survey results from countries as well as gathering monthly feedback
10. Analysis and monitoring of eCOM delivery status to ensure on time arrival
11. Manage, raise and solve tickets in systems regarding product data, production plan and delay
12. Manage & control inventory; control Inbound / outbound shortages for eCOM
13. Act as a key user in new systems and processes
14. Support team to receive, check for quantity and handle import/export documents
15. Coordination and follow up on any eCOM outbound related topics
16. Formulate and alignment of process flow/work instruction with stakeholders
17. Leading root cause analysis and problem solving for eCOM delivery
18. Suppot team in regulation update/ensure the im/export documents following with VN regulation
19. Understand all FTAs in place in the region in order to benefit from arising opportunities from reduced duties and better clearance times.
20. Work with Centre of Excellence (Customs, Logistics) on new regulations related to import/export, logistics and transportation and apply them in Vietnam
21. Other tasks

19. Communicate with Others
20. Planning and Purchasing
21. Manage Relationship and Diversity
22. Analysis and Problem Solving
23. Learning and Self-Development

19. Manage Business (Processes and Projects)

Secondary (Future role )

1. Interface with Centre of Excellence (Customs, Logistics) on spearheading the system automation of booking advice checks. Be subject matter expert on system usage.
2. Support countries as a regional escalation point in relaying concerns to 3PL/LMD and conflict resolution
3. Lead and participate in adhoc cross functional projects
4. Perform any other roles or duties assigned by the superior, which is deemed reasonable, practical and logical

Professional background/ Experience:

Education:

IT:

Language skills:

Functional:  Fresh Graduate or Experience in Logistics Inbound & outbound Operations

Industry: Preferably from FMCG Retail industry

Exposure: Sports

Degree in Logistics Management or Business Admin

19. Outlook: Intermediate
20. Word: Intermediate
21. Excel: Intermediate
22. Powerpoint: Intermed
23. Experience with SAP : Intermed

English: Good

Local Language: Good